Job Description

OPPORTUNITY AWAITS AT MORRO - Resident Service Assistant (Nights)
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Building from our successful student product Scape is creating a new way to live. Welcome to considered Living. Our design-led properties have everything residents need to feel at home. Thoughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces. All of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in. Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services and access to a personal trainer.

Location:

The Altham, Walthamstow

Hours:

38.5 hours per week, shift patterns to cover Monday - Sunday
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This is a lone working role and will require a DBS check.



As a

Resident Service Assistant Nights

your main responsibilities include:

Providing a knowledgeable and friendly welcome to all residents and guests whether in person, via email or over the phone Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access Understanding and following our health and safety policy, operational procedures, risk assessments and method statements Assisting with the general upkeep of the building carrying out some general housekeeping tasks Raising maintenance requests for residents and identifying general building maintenance issues Reporting incidents and accidents to your line manager Responding to and logging enquiries, working with your General Manager where needed Handling, resolving and logging complaints professionally and compassionately, escalating them to the General Manager for resolution if required Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries Participate in any training sessions as required To undertake any other duties as and when required that are commensurate with the role

Key skills and attributes:

Organised, flexible and dedicated A professional phone, email and personal communications manner with a passion for excellent service Dependable, enthusiastic and works well within a team Competent with Microsoft Office and experienced with learning new systems Able to work nights and work alone SIA Licence an advantage

If you think you have what it takes to be the next Morro Resident Service Assistant - Nights contact us now.


We look forward to hearing from you!

The Altham Team