Job Description

The Vacancy
Resident Service Associate
Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model.
What you'll be doing

• Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team.
• Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit.
• Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property.
• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary.
• Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements.
• Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process.
• To run regular resident engagement events
• Carry out regular inspection of all common parts reporting any defects.
• Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections.
• Ensure reports such as FRA's, reportable incidents are recorded on the central database in a timely manner and in the agreed format
• Any other duties reasonably required

What you'll need

• Experience of working within the Rent to Buy / Market Rent business or estate agency team
• An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents.
• Ability to work to deadlines and effectively manage own workload
• Effective ICT skills
• Knowledge of marketing techniques for promoting developments
• This role is subject to a basic DBS check

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised
• The ability to work to deadlines and under pressure
• A person who is prepared to be flexible and sometimes help out outside their usual role when necessary
• The ability and willingness to work weekends and evenings when required during the initial letting period is essential.
• The ability to work flexibly in the evenings and weekends to meet the needs of the customer group.
• Full driving licence and use of own car.

**We reserve the right to close this advert early, should we have enough suitable candidates**
The Company
Plumlife Homes Limited is a 'profit for purpose' housing organisation operating in the North West, Yorkshire and beyond. We are part of Great Places Housing Group and have been making home ownership easier for over 20 years. Based in Didsbury, Manchester, our multi-award winning teams specialise in offering affordable homeownership solutions, via options including Shared Ownership and Rent to Buy, as well as outright sale.
Find out more .
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
The Benefits
The Benefits
Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA Healthcare auto enrolled at no contribution level with 1250 of savings available- option to increase & add on family members
The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond'
Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
For more information about our benefits and rewards, visit our .

Skills Required