Job Description

Job Summary

We are seeking a dedicated and approachable Resident Advisor to support the wellbeing and development of students within our residential community. This position offers an excellent opportunity to develop leadership and organisational skills while fostering a positive living environment. The ideal candidate will possess strong communication abilities, a proactive attitude, and experience in teaching or mentoring. The Resident Advisor will serve as a role model, providing guidance, support, and conflict resolution within the residence halls.

Responsibilities

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the

management team

Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.

Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students,

resolving customer issues at the time or referring them to management via the appropriate channels

Distributing post and managing student parcel pick-up system

Front-of-house and reception duties

Preparing written correspondence as requested by other members of the management team

Receiving student payments

Assisting Scheme Manager in administrative actions required for all aspects of financial control including.

- Credit control

- Reconciling staff expenses

- Daily cash and card banking reconciliation

- Petty cash reconciliation

- Updating booking system with payments received or further charges

- Invoice reconciliation and payment request

Ordering new office, cleaning and maintenance supplies

Preparing arrival packs for new residents

Publishing and distributing signage for notice boards around scheme

Checking returned licence acceptances ensuring all relevant documents have been received

Perform room viewings for potential new residents

Assisting the Assistant Scheme Manager with administrative tasks as required

Work with the marketing team to actively promote and explore new marketing avenues

Organising social events on site, monitoring social media and updating our social media streams

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and

move out weekends

Perform and document regular inspections of resident's flats

Monitoring social media and updating our social media streams

Receiving student payments

Preparing written correspondence as requested by other members of management team

Publishing and distributing signage for notice boards around the scheme

Work with the marketing team to actively promote and explore new marketing avenues

Experience

Strong interpersonal skills with the ability to communicate effectively across diverse groups Organised with the ability to manage multiple responsibilities simultaneously Experience working in a residential or community setting is advantageous but not essential Demonstrated commitment to student welfare and community engagement
This role offers an enriching experience for individuals passionate about supporting student success while developing valuable professional skills in leadership, organisation, and communication.

Job Type: Full-time

Pay: 26,667.52-26,667.53 per year

Work Location: In person