Job Description

Residential Facility Manager



Role Overview

The Residential Property Manager will oversee the day-to-day management of a high-rise apartment block comprising 180 units. The role includes responsibility for service charge budgeting, compliance with UK building safety regulations, and delivering exceptional resident services.

Key Responsibilities

Management

Manage annual service charge budgets.

Monitor expenditure and ensure costs are reasonably incurred under UK law.

Provide transparent financial reporting to the RMC and residents.

Building Operations

Oversee maintenance, repairs, and statutory compliance (fire safety, health & safety).

Manage contractors and suppliers, ensuring quality and cost efficiency.

Implement building safety measures in line with post-Grenfell regulations.

Resident Engagement

Act as the primary point of contact for residents.

Handle queries, complaints, and service requests professionally.

Organize resident meetings and circulate updates.

Compliance & Governance

Ensure adherence to Landlord and Tenant Act 1985, Section 20 consultation requirements, and RICS Service Charge Code.

Maintain accurate records for audits and tribunal purposes.

Staff & Contractor Management

Recruit and supervise on-site staff (concierge, cleaners) if applicable.

Ensure training and compliance for all personnel.

Skills & Qualifications

Proven experience in block management or residential property management.

Strong knowledge of service charge accounting and UK leasehold legislation.

Excellent communication and organizational skills.

Familiarity with high-rise building safety regulations.

IRPM or RICS qualification (desirable).

Key Attributes

Detail-oriented with strong financial acumen.

Ability to manage multiple stakeholders.

Proactive approach to problem-solving and compliance.

Key Performance Indicators (KPIs)

Resident Satisfaction: Achieve ?85% positive feedback in annual resident surveys.

Compliance: 100% adherence to statutory requirements (fire safety, Section 20, health & safety).

Response Times: Respond to resident queries within 48 hours.

Maintenance Resolution: Complete urgent repairs within 24 hours, routine repairs within 7 days.

Contractor Performance: At least 90% of contractors rated satisfactory or above in quarterly reviews.

Audit Readiness: Zero major non-compliance issues in annual audits.

Cost Efficiency: Demonstrate year-on-year savings or cost control without compromising service quality.

Job Types: Full-time, Permanent

Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking Referral programme
Work Location: In person