Job Description

Residential Property Manager / Customer support - Property Maintenance Division

Location:

Slough (Office-Based, Monday-Friday)

Employment Type:

Full-Time

Salary:

25,000 - 35,000 (depending on experience)

Reports to:

Sales Manager / Senior Management

About Proactive Group

Part of the Proactive Group, we are a fast-growing provider of facilities management, cleaning, construction, and property maintenance services across the South East and Thames Valley. Trusted by estate agents, landlords, tenants, and property managers, we deliver a wide range of solutions including end-of-tenancy works, reactive repairs, refurbishments, and emergency services with speed, professionalism, and industry-leading standards.

At Proactive, our people are at the heart of what we do. We are committed to creating an inclusive, supportive, and enjoyable workplace where career progression is real and talent is recognised.

Role Overview

We are seeking a proactive, organised, and people-focused

Residential Property Manager / Customer Support Specialist

to join our Property Maintenance Division. You will be the first point of contact for clients--handling enquiries, managing bookings, and ensuring every customer has a smooth and positive experience from initial enquiry through to job completion.

This role suits someone with a background in customer service, property management, lettings, or administration who thrives in a fast-paced environment and takes pride in delivering excellent service.

Key Responsibilities

Customer Care & Enquiries

Handle inbound calls and emails from estate agents, landlords, tenants, and property managers. Ask the right questions to capture job details (repairs, refurbishments, cleaning, timelines, access). Provide clear and professional information on our property maintenance and cleaning services. Ensure every client receives prompt, courteous, and knowledgeable support.

Bookings & Scheduling

Manage job bookings and schedules in line with client needs and team availability. Send confirmations, take payments/deposits, and issue pre-service instructions. Coordinate with the operations team to assign the right tradespeople and flag special requirements.

Administration & CRM

Keep accurate records in our CRM system, including enquiries, quotes, bookings, and payments. Track customer activity and support reporting on service levels and performance. Support invoicing, payments, and finance administration when needed.

Client Relationship Management

Build and maintain strong relationships with estate-agent partners, landlords, and tenants. Proactively follow up to check satisfaction, resolve issues, and gather feedback. Spot opportunities for cross-selling or recommending additional services where appropriate.

Cross-Department Support

Collaborate with sales, finance, marketing, and operations to deliver seamless client experiences. Support senior management with administration, reporting, and process improvements. Contribute to training and development of best practices within the team.
What We're Looking For

Excellent communicator

- confident on the phone and able to build trust quickly.

Customer service experience

- ideally in property maintenance, lettings, or facilities management.

Organised & detail-driven

- able to manage multiple enquiries and bookings simultaneously.

IT confident

- comfortable using CRM/booking systems (we use Odoo) and MS Office/Teams.

Problem-solver

- calm under pressure with a solutions-first mindset.

Team player

- proactive, adaptable, and supportive in a growing company. Finance or admin support experience is an advantage (but not essential).
Why Join Proactive Group?

Structured onboarding and ongoing training. Huge scope for

career development and progression

across the Proactive Group. Annual performance-based bonus. Clear pathways into team leader, client management, or operations roles. Friendly, energetic office culture in Slough - with on-site parking and great coffee! 28 days' holiday (including bank holidays). Be part of a forward-thinking, fast-growing company where your input truly makes a difference.
Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Ability to commute/relocate:

Slough SL1: reliably commute or plan to relocate before starting work (preferred)
Experience:

Property Management: 4 years (required) Customer Service: 4 years (required) B2B sales: 4 years (preferred) Customer relationship management: 3 years (preferred)
Language:

English (required)
Work Location: In person