Job Description

Task Title:

Residential Security Operative (Please note: Recruitment enquiry calls will not be accepted)

Task Reference:

ESS/DC/10ES

Location/Site:

London

Department:

Operations

Reports to:

Operations Director

Role Purpose:

To protect our client's premises from criminal activity, ensuring the safety and wellbeing of all those within by protecting them from verbal and physical abuse. The prestigious residential property is situated in the SW1V area of London.

Salary/Benefits

Sub-contractor only

No accommodation provided

DAYS/NIGHTS

Pattern:

The role operates on a 7-on, 7-off rotation, alternating between day and night shifts, with each shift lasting 12 hours.

The Company

As a long-established provider of elite security services, we are unwavering in our commitment to delivering tailored solutions that meet the exacting demands of our clients.

Our strong family values are at the core of the service we provide. We focus on nurturing all relationships, both internally and externally. We operate with the utmost transparency and loyalty and strive for excellence in everything we do.

Our vision is to maintain an ethical, dependable, and sustainable security business that protects our private and commercial clients globally while providing lasting career opportunities and stability for our ESS team members.

Our mission is to be at the vanguard within the security industry. We aim to exceed our clients' expectations of both service and delivery. We are committed to making a difference, a real impact and adding genuine value for all our clients

ESS is proud to be a member of the UN Global Compact, advocating for equality, diversity, inclusion, and sustainability. We are Bronze Award holders as signatories of the Armed Forces Covenant and are accredited with ISO 9001:2015, ISAME Cyber Essentials, and Safe Contractor certification.

Role Requirement

This role requires you to meet all security screening (BS7858:2019) and SIA Close Protection license requirements. The ability to think and act quickly in emergency situations, or while under pressure is essential. Previous residential security experience or similar is essential, with emphasis on excellent communication skills, together with a professional and flexible approach and technical knowledge with regards CCTV, Fire, Intruder & Access Control systems. You must be physically fit and able to stand, sit and walk for long periods of time, undertake patrol duties both internal and external for up to and over an hour, access/egress control, ascend and descend stairs.

Specific Duties

Security

Assist the Team in providing an exceptional service to the client. Support rota management ensuring it is kept up to date and distributed to the relevant parties. Responsible for the monitoring of security and health safety systems and the logging and reporting of incidents and faults. Management of all incidents affecting the residence, staff, visitors or buildings on a shift basis and provide advice and support where possible for the development of the emergency response procedures. Investigate and follow up on incidents and events as necessary or when requested to do so by the family and ESS. Abide by the ESS procedures, policies and contractual requirements pertaining to the company services in addition to meeting the client's protocols and expectations. Protect the companies' interest as a result of internal investigations; provide information to police and where necessary testify in court. Assist with ensuring all sub-contractors and new starters receive sufficient training to work effectively, including training on a relevant security system and that training records are completed with support of the SLT. Maintain good working relationships with internal and external stakeholders. Maintain detailed records of all communications as required under ISO 9001, Safe Contractor, ESS Company Policies and client's practices. Complete all other reasonable assignments as requested by the Company and the Client. Ensure all systems are operating as they should, and if not request immediate assistance from the relevant company, all breakdowns and rectifications should be recorded and reported to the Operations Director/SLT. Prepare for all family visits, by checking fire exits, PAB's, medical kits & defibrillator. Create, develop and maintain lines of communication with senior house staff, heads of departments, Police/Fire Service, relevant contractors, family advisors including other relevant internal and external stakeholders. Assist where possible all other residence departments, without compromising the principle security role. The position requires you to always be smartly dressed, setting the highest standards, you should always seek to inform and inspire those less knowledgeable than yourself, educating the team/sub-contractors is your responsibility, this ensures they always receive the correct and most relevant information.

Emergency Situations

You are the first point of contact with regards to the family's security and other needs and must always respond positively; equally important is the need to address all visitors with a polite and helpful manner. Therefore, it is an expectation that you can demonstrate:

Judgement and Decision-Making; to make quick decisions in emergencies or when rapid response is required based on information presented before you. Problems encountered in this position will be numerous and varied in nature, but all concerned with the protection of the client and his interests such as property, personnel and associates. To make rapid decisions under conditions of extreme stress or in a high-risk environment.

Health & Safety

Ensure compliance within your role, part of the team and the wider reach working closely with ESS and Client Representative. Ensure the logging of all site information to include calls, and visits, observations from security systems and any other security/facility associated information. Site Assignment Instructions, H&S Risk Assessments and Control Room Manuals will be on-site and updated to ensure correct actions are followed in the event of an emergency. Comply with H&S regulations, and all national legal requirements, regulations and laws. Assist when required to carry out Site-Specific Risk Assessments as instructed by ESS's H&S Co-ordinator.

Other Duties

As directed by the ESS Operations Director, ESS Senior Leadership Team or the Family (client).

Essential Experience/Skills & Qualifications

Qualifications

Hold a valid SIA Close Protection Licence Medical: Valid First Person on the Scene or Equivalent Full UK Driving Licence.

Skills

Have excellent communication skills, both written and verbal Be smart and well presented at all times Be polite, helpful and diligent, with a 'can do' ethos, those with 'it's not my task attitude' need not apply Have a sound working knowledge of Office 365 to include Outlook, Word, Excel, Teams Be able to provide the highest standard in customer service Have previous experience of working in a residential security team Be able to work without supervision and as a member of a team Be flexible and reliable to meet the role requirements Have a calm personality capable of controlling difficult situations Medical training as listed under qualifications Sound working knowledge of electronic security systems to include Intruder, CCTV, Access Control & Fire Systems, in addition have the willingness to undertake continuous learning in this field.

Experience

At least 5 years of progressively responsible experience servicing the security needs of UHNWI, either as part of a Close Protection or Residential Security Team. UK Former military or police preferred as specified by our client.

Other

Have at least a full five-year checkable work history and supply required documentation to be vetted in accordance with BS785:2019 Security Screening of Individuals Employed in a Security Environment. The strictest confidentiality and compliance with Data Protection Act 2018 (DPA 2018), and the General Data Protection Regulation (GDPR) must be adhered to.

Desirable Experience/Skills & Qualifications

Intermediate working knowledge of IT, fault finding and system implementation. Advanced medical qualifications Intermediate or advanced working knowledge of Office365 Intermediate or advanced working knowledge of fire, security and CCTV systems

Generic Information

The above list of job duties is not exhaustive, and the post holder may be required to undertake additional tasks reasonably expected within the scope of the role.

This task description reflects the current requirements of the position. As duties and responsibilities evolve, it will be reviewed and updated in consultation with the post holder.

All workers are expected to comply with Executive Security Solutions' published policies and procedures.

Job Types: Full-time, Freelance

Pay: 270.00 per day

Experience:

security: 5 years (required)
Language:

English (required)
Licence/Certification:

First Aid Certification (required) SIA (required) Full UK Driving Licence (required)
Work Location: In person

Expected start date: 06/11/2025