Job Description

Hybrid

Role Purpose


The Group Head of Resilience Risk is responsible for establishing, embedding, and maintaining a robust Group-wide resilience risk framework encompassing operational resilience, business continuity, incident and crisis management, and third-party and supply chain resilience.


The role provides independent second-line oversight and challenge to ensure that the Group can prevent, adapt to, respond to, recover, and learn from disruption, maintaining continuity of services that are critical to customers, markets, and regulators.


Working collaboratively with the Group Technology and Information Security Risk, Operational Risk, Change and Transformation Risk, and Actuarial and Financial Risk, as well as resilience risk professionals across the Group, the role will drive a consistent and integrated approach to resilience risk management across all entities, protecting and enhancing outcomes for current and future customers.


The role holder will also be expected to support ad hoc work as directed by the Group Head of ERM and Group Chief Risk and Compliance Officer (CRCO).


The successful candidate will have a deep understanding of resilience risk, governance, and assurance practices, a strong knowledge of regulatory expectations, excellent communication skills, and sound commercial judgement. They will be collaborative and engaging, have integrity, and be resilient.


Main Duties


Develop, implement, and maintain a Group?wide resilience risk framework covering operational resilience, business continuity, incident/crisis management, and third?party resilience. Ensure the framework aligns with regulatory expectations (PRA, FCA, GFSC), defines clear governance and roles, embeds customer outcome considerations, and supports proportional adoption across entities. Conduct baseline assessments, identify gaps, set uplift priorities, and deliver training and guidance to strengthen resilience capabilities. Lead the design, implementation, and maintenance of Group incident and crisis management approaches, including roles, processes, simulations, and lessons learned integration. Provide independent oversight, challenge, and assurance of resilience activities, including service mapping, scenario testing, response planning, and third?party resilience. Perform risk assessments, thematic reviews, and deep dives to identify vulnerabilities and recommend improvements. Work with Technology and Information Security Risk to ensure aligned oversight of cyber and technology recovery capabilities. Support Group and entity readiness for regulatory milestones and evolving resilience standards. Produce clear, timely reporting and insights for senior committees and executives, escalating emerging risks or deficiencies where required. Maintain awareness of regulatory developments, trends, and best practice to ensure the framework remains fit for purpose. Build and lead a high?performing Group Resilience Risk team and contribute to a high?performance culture across ERM. Partner with stakeholders to embed resilience risk in strategic and transformation initiatives and promote a customer?centric, proactive risk culture. Champion preparedness, adaptability, continuous improvement, and strong risk culture across the Group.

Key Skills, Qualifications and Experience


Strong expertise in operational resilience, business continuity, crisis management, and third?party risk management within regulated financial services. In?depth knowledge of PRA, FCA, and GFSC resilience regulations and related guidance. Proven experience designing and embedding resilience or risk frameworks across multiple entities or jurisdictions. Demonstrated experience providing independent oversight, challenge, and assurance activities, including thematic reviews. Strong stakeholder management and influencing skills with credibility at senior/executive levels. Ability to interpret complex information and produce clear, insight?driven risk reporting. Sound judgement balancing regulatory, customer, operational, and commercial considerations. Experience in insurance, lending or wider financial services (advantageous). Professional risk qualifications (e.g., IRM) and knowledge of cyber/technology resilience (advantageous). Degree or equivalent experience. Collaborative, engaging, constructive, and pragmatic approach, demonstrating integrity, resilience, and a commitment to continuous improvement.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.


Admiral: Where You Can


We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.


Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.


We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.


Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.


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