Job Description

Resort Ops Host- Presentation- Zone 1

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Location (Country-State-City) US-FL-Winter Haven
Job ID
2025-9220
Employment Type
Part-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida

What you'll bring to the team

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ROLE Summary

As a Resort Operations Host - Presentation member at LEGOLAND Florida Resort, you will play a crucial role in ensuring the cleanliness and overall appearance of the park. Your responsibilities will include maintaining public areas, restrooms, and attractions to provide a safe and enjoyable experience for both our guests and employees. You will work both independently and as part of a team to uphold the highest standards which requires a strong work ethic and attention to detail.

Key responsibilities

Zonal

Operation

:

You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values. Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep. Sweeping, mopping, and vacuuming public areas. Emptying trash bins and ensuring proper disposal of waste. Cleaning and sanitizing surfaces, including benches, tables, and handrails. Regularly cleaning and sanitizing restrooms. Replenishing supplies such as toilet paper, soap, and paper towels. Addressing any restroom-related issues promptly. Providing directions and information for guests when needed. Responding to guest requests for cleaning or assistance. Maintaining a friendly and helpful demeanor. Identifying and reporting any maintenance issues or safety hazards. Ensuring walkways and public areas are free of obstacles and spills. Performs opening and closing routines as defined by the operating procedures. Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:

Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

Work Environment, Physical DEMANDS

Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. May be exposed to food allergens. Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests. Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. Hearing sufficient to communicate with individuals in person and via device.

Qualifications & Experience

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Experience and qualifications

Previous experience in custodial services or commercial cleaning is preferred but not required. Strong attention to detail and ability to work independently with minimal supervision. Excellent communication and collaboration skills. Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. Attendance is a mandatory function of this job.

Benefits

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VALUES

A Merlin job is like no other. Our values--

Own Your Craft

,

Go Together

,

Enjoy the Ride

,

Drive & Discover

, and

We Care

--guide the behaviours that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive.

Own Your Craft:

Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment.

Go Together:

Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. Work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results.

Enjoy the Ride:

Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong.

Drive & Discover:

Take ownership of your work, delivering excellence by seeing tasks through to completion. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation.

We Care:

Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions.

Pay Range

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USD $13.50/Hr.