Job Description

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile?

Do your eyes light up a room?

Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and

genuine smiles

we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Role Overview

As a Resort Switchboard Operator, you will be the first point of contact for guests and colleagues, delivering professional and courteous communication at all times. You will manage all incoming and outgoing calls, assist with guest requests, and ensure seamless coordination between departments to enhance the guest experience.

What we are looking for:

Exceptional interpersonal and communication skills. A warm, engaging personality with a genuine passion for guest service. Excellent attention to detail and accuracy in all aspects of work. Competent computer literacy and familiarity with PMS systems (training provided if required). Ability to remain calm, courteous, and efficient under pressure. Reliable, punctual, and professional with a strong work ethic. Flexible approach to working hours, including early mornings, evenings, weekends, and bank holidays. Previous experience in a similar role within hospitality is desirable.

Key Duties:

Answer all incoming internal and external calls promptly and courteously, following hotel service standards. Provide a warm and professional greeting to all callers, ensuring a positive first impression of the resort. Route calls accurately and efficiently to the correct department or guest room. Manage guest requests including wake-up calls, voicemail support, message delivery, and basic concierge enquiries. Provide information regarding resort amenities, facilities, and local attractions. Escalate urgent or complex guest matters to the relevant department or manager as appropriate. Support reception duties as and when required

Key Responsibilities

Monitor and respond to calls from emergency lines (fire alarms, emergency assistance, etc.) in accordance with hotel safety procedures. Maintain up-to-date knowledge of daily events, VIP arrivals, room changes, maintenance works, and staff movements. Ensure smooth communication and coordination between the Front Office, Housekeeping, Spa, Events, and other operational teams. Accurately log messages, wake-up calls, and guest requests using the Property Management System (PMS). Keep internal telephone directories and extension lists current and accurate. Provide administrative support to various teams, including Front Office, Housekeeping, Guest Relations, and the Duty Manager. Assist with wider business administration such as responding to guest feedback, updating profiles and systems, compiling the daily operations sheet, preparing VIP welcome cards, and gathering information for weekly operations meetings. Conduct booking and arrival checks across all resort areas to ensure readiness and guest satisfaction.

What we can offer you:

Enhanced pay for Evening and Weekends Service Charge (Tronc) earn up to an additional 5,000 per year Company sick pay for up to 4 weeks A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course) Annual party, family fun days, award dinners - we love to celebrate! Up to 30 days annual leave, increasing with length of service Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes with our very own dedicated Learning and Development Manager Can't wait until pay day? Wage Stream allows you to pay yourself when you need it! Hospitality Rewards include FREE Employee Assistance Programme from Day 1 Local discounts on gym memberships Complimentary counselling sessions to support mental health Wellbeing App with a range of support such as podcasts, fitness videos, recipes

AND MUCH MORE...........

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy

Caring and understanding about another person's perspective or circumstance

Collaboration

Working as a team, listening and supporting each other to reach our collective goal

Drive

The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face

Trust

Honest, reliable and accountable do what we say we'll do

Passion

A love for doing what we do, and doing it with positivity and enthusiasm.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.