Job Description

Job Introduction

Resource & Scheduling Co-ordinator


Here at Firebrand (part of BPP Education Group) an opportunity has arisen for a passionate and detail-orientated individual to join the team as a Resource & Scheduling Co-ordinator. You will be responsible for allocating our vast pool of instructors to our course delivery dates.


What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree. With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home. We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you'll be doing

In this role you will work within the Scheduling team who are responsible for allocating our vast pool of instructors to our course delivery dates. The Resource and Scheduling team is paramount to Firebrand's success and supports with delivery our courses across a global audience. The role also involves proactive resourcing, managing administrative tasks related to instructor allocation, and maintaining excellent communication with instructors and internal stakeholders.


As such, you will be responsible for:

Key Responsibilities

Using an approved list of instructors, allocate to a public and closed scheduled list of courses. You should aim to have all courses scheduled no less than 10 weeks to the delivery date Where demand arises, work to resource courses proactively to ensure that sales have enough seats to sell. For example; where a course is sold out, you may be asked to schedule another course to cope with demand. Coordinate closed course requirements by finding suitable dates and instructors for individual client companies. Complete all administrative tasks attached to delivering each course in regards to the instructor resourcing side of the process. Manage the scheduling service desk, processing requests and managing communication with stakeholders. Collaborate with the Instructor Management Team to find additional instructors or facilitate internal upskilling when resources are exhausted. Ensure instructors have necessary documentation two weeks before each course and conduct pre-course confidence checks a week prior to delivery. Assist instructors with logistics, including travel and accommodation arrangements. Facilitate post-course feedback collection from instructors, addressing raised issues and ensuring closure of feedback loops. Respond to instructor queries, utilising internal resources for solutions and escalating to the product team if needed. Support with flexibility and rearrangement of courses Ensure course readiness by identifying and addressing potential issues promptly. Regularly review reports to identify and mitigate risks to course delivery, such as instructor date clashes and incorrect website information. Collaborate with the wider Firebrand team to find cost-effective solutions and remain agile in response to changing demand. Coordinating course decisions with Global Operations teams and liaising between the instructor and Operations to ensure a successful course delivery.

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

Skills, experience & qualifications required - Essential

Previous experience in scheduling, resourcing, or administrative roles, preferably in the education or training sector. Familiarity with instructor management and allocation processes. Knowledge of customer service principles and practices. Experience with handling logistics and travel arrangements. Basic understanding of course delivery processes and requirements. Good leadership skills with a focus on customer experience and service excellence. Excellent written, verbal, listening, interpersonal, and soft skills. Ability to build and maintain strong relationships with internal and external stakeholders. Strong organisational, time management, and problem-solving skills with high attention to detail. High attention to detail and ability to work both independently and collaboratively. Positive attitude and adaptability, especially in fast-paced environments.

Please note

that the successful candidate will be required to undergo a basic DBS check.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.