Job Description

Location:

Central Birmingham

Reporting to:

Commercial Director

Employment Type:

Full-time office based

About Us

MACS are a specialist IT organisation providing Software as a Service (SaaS), implementation, and consultancy services to customers across public and private sectors. Our team is passionate about delivering high-impact solutions and ensuring customer success through exceptional service delivery. We are a pan European organisation that has grown significantly in the past few years with exciting and ambitious plans for significant growth across the UK over the next five years.


MACS are an innovative digital solutions provider to the UK Asset and Infrastructure sectors. We inspire and equip our customers to achieve their digital transformation goals, building a greener, smarter, more reliable approach. Providing social and environmentally responsible solutions that embrace and recognise the creativity and diversity of our people


We are an IBM Platinum Business Partner, and leverage these and other partner products to offer our services. We help organisations improve their processes, analytics, and technology to meet the operational and customer service challenges within their businesses.


As we continue to grow, were looking for a highly organised and commercially minded

Resource Manager to help us optimise our most valuable asset - our people.

Role Purpose

The Resource Manager will be responsible for managing the allocation, capacity, and utilisation of internal and associate resources across the business. This individual will play a key role in ensuring that project and service delivery teams are properly staffed with the right skills at the right time, while supporting business growth, performance optimisation, and employee development.

Key Responsibilities

Resource Planning & Allocation

Assign the right resources to the right projects and services, balancing customer needs, skills, and availability. Manage the daily and future-state resource plan across SaaS operations, project delivery, and consultancy. Coordinate with delivery managers, project managers, and team leads to understand and fulfil resourcing needs.

Forecasting & Capacity Management

Maintain visibility of current and upcoming resource capacity. Support the planning of recruitment or associate onboarding in line with future demand. Identify and resolve resource conflicts, shortages, or surpluses.

Utilisation & Performance Monitoring

Track and report on billable and non-billable utilisation. Provide regular reporting to leadership on resourcing trends and performance. Monitor bench time and support reallocation or upskilling where appropriate.

Skills & Competency Management

Maintain an up-to-date skills matrix across the delivery teams. Collaborate with HR and line managers on development plans to address skill gaps. Support initiatives to improve knowledge sharing and capability alignment.

Stakeholder Collaboration

Act as the bridge between sales, delivery, operations, and HR for all resourcing matters. Support bid and proposal teams with resource availability, CVs, and allocation plans. Participate in delivery readiness and mobilisation planning for new contracts.

Essential Skills & Experience

Proven experience in a resource management, workforce planning, or operations coordination role within an IT services or consulting business. Strong understanding of professional services delivery, especially within SaaS, implementation, or managed services environments. Excellent organisational and analytical skills with a keen eye for balancing commercial and operational factors. Experience using PSA (Professional Services Automation) tools, resource management software, or similar systems. Strong interpersonal skills and ability to influence and build relationships across technical and non-technical teams.

Successful candidates must also have the right to work in the UK and must have lived in the UK continuously for the past 5 years. Successful candidates must meet the security requirements before they can be appointed. The level of security required is security check. Successful candidates must also complete basic personnel security standard checks.

Desirable

Familiarity with IBM Maximo, TRIRIGA, or similar enterprise platforms. Experience managing security-cleared or public sector resources. Experience working in matrixed or multi-vendor environments.

What We Offer

A dynamic and supportive work environment MACS are an equal opportunity employer and values diversity in the workplace Flexible/hybrid working options Opportunities for growth in a fast-scaling business The chance to make a meaningful impact across a variety of high-profile programmes * Employee benefits such as private healthcare, pension scheme and more