Job Description

Resource Optimisation Manager

Permanent Role

Location:

London Gatwick Airport

Hours:

Monday to Friday 09:00-17:00

Salary: 44,638.55 Annual pay

Join Our Team as a Resource Optimisation Manager

Plays a key role in the successful execution of the operational planning strategy by leading Gatwick-specific resource planning, forecasting, and tactical deployment activities. Reporting to the Operations Planning Lead, this role is responsible for ensuring local planning aligns with central forecasting models, SLA targets, and workforce requirements.

About the Role:

As a

Resource Optimisation Manager,

you will be responsible for:




Lead demand planning for Gatwick based on centralised forecasting frameworks. Maintain dynamic planning models that adjust for daily, weekly, and seasonal operational demand. Collaborate with Gatwick operational leadership to refine forecasts and improve accuracy. Ensure Gatwick workforce rosters and resource deployment are optimised against forecasted demand and performance targets. Support the rollout of new planning systems and processes introduced by the Operations Planning Lead or Head of Operations Performance and Change. Participate in regular planning coordination forums, sharing Gatwick insights and data with central planning colleagues. Produce Gatwick-specific planning reports to contribute to divisional planning dashboards and insight reviews.

Why Join Us?

Annual leave

entitlement of 25 days.

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Progression opportunities

- many of our team go on to senior and site management roles A welcoming, respectful team culture

Cycle to Work

scheme

What we are looking for:

Essential

Experience in operational or resource planning for large-scale, service-driven environments. Proficiency with planning tools, data analysis, and workforce scheduling software. Effective communicator with stakeholders at all levels. Proven ability to deliver under pressure in complex operational environments. Ability to interrogate data in order to make informed decisions.

Desirable

Experience in aviation, transport, or logistics operations. Familiarity with performance monitoring systems. Project or change management experience.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.