Job Description

Resource Planner - Homes

Location:

Manchester (Hybrid - 2 Days WFH after probation)

Salary:

25,000 per annum, rising to 26,500 upon successful completion of probation + Excellent company benefits!

Hours:

37.5 per week | Monday-Friday 8am-4pm or 9am-5pm

The Role

As a

Resource Planner

for AEC's domestic clients, you'll take full ownership of allocated accounts--ensuring smooth, efficient project delivery from start to finish. You will be the main point of contact for specific clients, responsible for achieving all agreed KPIs and ensuring their expectations are consistently met or exceeded.



You'll deliver outstanding customer service through clear, proactive communication--providing weekly updates, attending client meetings, and building strong relationships with key stakeholders. You'll be confident using a range of bespoke client portals to schedule works, update job progress, and ensure timely project completion.

Day-to-day, you'll work closely with site teams--managing their diaries, planning efficient routes, and making commercially sound decisions that support both client satisfaction and AEC's profitability. You'll take ownership of all operational activity related to your clients, resolving issues quickly and professionally while continuously identifying improvements to enhance service delivery.



This role requires a hands-on approach, working across departments to align resources, support commercial reviews, and contribute to weekly billing processes. By delivering projects on time, on budget, and to a high standard, you'll play a key role in securing repeat business and improving client satisfaction. You'll also champion best practices and introduce new ideas to help evolve the service experience for AEC's housing sector clients.

What We're Looking For:

We're looking for a proactive and commercially minded

Resource Planner

who can consistently deliver social housing projects on time, to specification, and with a strong focus on client satisfaction.



The ideal candidate will possess strong attention to detail and a deep understanding of project profitability--ensuring that both ongoing billable work and quoted projects consistently meet or surpass financial goals, while maximising the utilisation of every team member.



You'll demonstrate excellent planning and communication skills, ensuring smooth handovers to the site team and seamless collaboration with internal departments. A key part of your role will be to maximise invoiceable work each day, including the proactive management of no-access properties to reduce downtime and maintain productivity.



Just as important, you'll be committed to monitoring and improving customer care across all allocated projects, building trust and maintaining high levels of satisfaction with every client interaction. If you're someone who thrives on delivering quality, efficiency, and results--we want to hear from you.

What You'll be Doing

Deliver short- and long-term projects efficiently, ensuring on-time completion and maximising appointment attendance. Maintain staff utilisation at 95%+, proactively addressing any gaps with practical solutions. Ensure accurate and timely job records, providing clear weekly updates to clients and site teams. Manage no-access cases by reporting and facilitating effective rebooking to maintain productivity. Use bespoke client portals to monitor job progress and provide real-time updates to stakeholders. Build and maintain strong relationships with clients and key stakeholders through regular communication. Collaborate closely with the resource team to support project scheduling and delivery. Ensure commercial accuracy by booking projects correctly and reviewing schedules daily. Identify and implement process improvements to enhance service delivery and operational efficiency. Attend regular resource meetings to plan workloads, discuss challenges, and find solutions. Manage communication across multiple platforms including Teams, Alpha Tracker, Outlook, phone, and face-to-face. Foster client retention by delivering consistent, high-quality service and positioning AEC as a preferred supplier. Provide telephone support, handle enquiries, and cover team members as required. Accurately record client and contractor meetings, track action items, and ensure timely follow-up.

Why You'll Love Working With Us:

From day one, you'll have a tailored training plan designed to give you a deep understanding of how our business works and how to thrive in your role. You'll learn hands-on from experienced planners in the office, spend time out on site to see projects in action, and collaborate with teams across the business. We believe in giving you the full picture, so you're equipped with the knowledge, confidence, and tools to make a real impact. This is a role where you'll grow fast, build strong internal relationships, and gain valuable experience across all areas of operations -- with plenty of support every step of the way.



AEC is an employee-owned compliance consultancy and training organisation specialising in the safe management of asbestos, water, fire, and occupational hygiene in the built environment. Established in 1997, we've grown from a small asbestos surveying consultancy to one of the UK's leading providers of vocational training services. With offices in Manchester and Essex, we serve clients both nationally and internationally. In 2024, we transitioned to an Employee Ownership Trust, giving our team a stake in the company's success. Our values of honesty, integrity, independence, and people-first are at the heart of everything we do.

Employee Owned

: We put our people first--giving you a real stake in our success, a voice in the business, and the opportunity to share in the rewards of our growth.

Career Development:

Ample opportunities for growth, including the chance to earn further professional qualifications.

Fantastic Benefits:

23 days leave (plus bank holidays), private healthcare, pension scheme, holiday buy-back, sick pay, loyalty bonus' and more!

Supportive Culture

: A safety-first, collaborative work environment where quality and care are at the heart of everything we do.

Inclusive Workplace:

We are committed to recruiting from all walks of life to create a more sustainable, diverse, and forward-thinking future.

Ready to take your planning skills to the next level and make a real impact? Apply now and start your next chapter with AEC!