Job Description

SalaryLocation

Chatham/Bradford/Petersfield

The Vacancy

Job Title:

Resource Planning Analyst

Contract Type:

Permanent

Location:

Chatham, Bradford, Petersfield

Working Pattern:

Hybrid--typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

Holidays:

25 days holiday up to 30 days (depending on service)

Pension:

We know it is important to save for the future, that is why we will contribute up to 10%

Maternity/Paternity:

We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave

Volunteering:

2 paid days to 'give back' to the charity of your choice

Development:

LinkedIn Learning for all

Finance:

Snoop Premium available to all colleagues

Medical:

Opportunity to opt in for Private Medical Insurance

Bonus:

Discretionary annual bonus

:

The Resource Planning Team provides crucial forecasting and insight to support the planning of staffing levels in the UK and offshore that ensure positive customer experience and efficient achievement of our commercial objectives.


Reporting to the Forecasting Manager, the Resource Planning Analyst is a member of the analyst team. They will focus on forecasting demand and driving efficiencies in their allocated sub departments.


In addition, this role plays a part in managing our FTE position against the forecasted demand in the UK and with our offshore partners.

Key Responsibilities:

Able to build / maintain accurate short, medium, and long-term customer demand forecasts across multiple contact channels, departments and sites maintain headcount models to size FTE and cost requirements for processes, volume changes and other material changes to the banks operating practice if required Feed latest demand into the FTE lock process with outsourcing stake holders, supporting the senior analyst Drive operational efficiencies in the contact centre through reviewing and optimising processes and contact approach in BAU and projects. Support data-driven decision-making across the organization

What will make you stand out?

experience in an analytical Resource Planning role Advanced Excel Working knowledge of WFM systems, Genesys/Sales force preferable Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake) Attention to detail Able to analyse complex problems and data to generate effective solutions for the business Dynamic approach to problem-solving Ability to break down large problems and communicate them to a non-technical audience

Why Join Us:

Flexible Working Hours:

We understand the importance of work-life balance and offer flexible working arrangements.

Career Development:

We provide opportunities for continuous learning and professional growth, including mentorship programs and training sessions.

Inclusive Culture:

We are dedicated to creating an inclusive environment where everyone can thrive. Our diversity and inclusion initiatives ensure that all voices are heard and valued.

This is what our people say:

"It's been over 10 years since I joined Vanquis, and it has truly been an enriching experience. Currently, I am an Operations Analyst in the Customer Operations Strategy team. Before this, I spent eight years in the Fraud Department while balancing my job working part-time and looking after my children.

Transitioning to an analyst role over two years ago was a new and exciting challenge for me. Initially, the world of analysis and technical skills were unfamiliar, but within a few months, I was involved in various projects. This exposure was invaluable as a new starter. Throughout my career, I've held different positions, but I realized that the most satisfying aspect of each role was the analytical work. I love solving problems, digging into root causes, and developing creative solutions.

The Customer Operations Strategy team is fantastic, fostering a friendly, team-oriented environment that encourages a healthy work-life balance. Vanquis has provided numerous learning opportunities, including external courses like SAS certification and unlimited access to LinkedIn Learning. Additionally, they support my personal growth by offering paid time off to volunteer for charities and organizations of my choice." -

SM, Operations Analyst

"I started my career at Vanquis straight from sixth form in a telephony role in Customer Service, after 8 years and great dedication I have recently became a Strategy Assurance Lead Analyst. My journey has consisted of a number of roles, opening up opportunities within Process & Change and Remediation. This is a great company for building a career in analytics. There is a constant strive to learn and continuously improve, both personally and as a company, with the best support network and opportunities to progress." -

AC, Strategy Assurance Lead Analyst.

How to Apply:

If you are passionate about data and excited to contribute to a diverse and innovative team, we would love to hear from you. Please submit your application via the website


Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.


We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy as You Earn' scheme.


We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn.

Vanquis Bank is an Equal Opportunity Employer

Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life.


If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at careers@vanquis.com

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