Job Description

Resourcing & Customer Service Assistant (\xc2\xa324,000pa)

Hybrid/Dudley, West Midlands

About Commercial Services Group

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c\xc2\xa3500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services, Professional Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

The Role

To be an advocate of the Connect2Dudley (External trading) brands, helping the business grow the external brand, and the business through front line candidate and customer service support.

Key Duties

• Resourcing candidates using a variety of techniques including job boards, and social media in order to maintain a qualified pipeline of opportunities for the External Trading Team
• Administration relating to your desk including ensuring our CRM system, and other databases are up to date and accurate
• Maintaining strong and lasting relationships with candidates, responding promptly to customer requirements
• Adhering to control measures and standards as required by our industry and/or your specialist sector, including the provision of compliant candidates and adhering to relevant policies, procedures and practices within our business and contracts with our clients/internal stakeholders
• Work proactively with other members of the team to identify potential candidates to grow the business and maximise revenue and gross profit. Collaborate internally on how we can continuously improve

What we need from you

• Previous experience in an administrative/resourcing post
• Experience of working within a public sector environment is desirable but not essential
• Composing clear and well written emails
• Confident and professional phone communication
• Strong organisational skills
• Able to interact positively both internally, and externally with a variety of audiences
• Proficient use of Social Media (e.g. LinkedIn)
• Good Microsoft/using a database or CRM skills

In return, CSG will offer you:

• 25 days holiday, plus bank holidays
• Birthday off work
• Life assurance cover
• Company pension
• Flexible first, hybrid working
• A culture of progression & development
• Shopping discounts & retailer offers
• Team & company events
• eLearning portal
• EAP programme
• Referral scheme
• Health & Wellbeing platform
• Health Cash Plan initiative
• Discounted gym membership

Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Commercial Services Group