Job Description

Overall aim of the job:
The Restaurant and Bar Supervisor is responsible for overseeing the day-to-day operations of the hotel's food and beverage service areas, including restaurants, bars, room service, and event spaces.
This role ensures the efficient delivery of high-quality service, maintains operational standards, and supports the team in delivering an exceptional guest experience.
The Restaurant and Bar Supervisor leads by example, motivating staff, managing shifts, and ensuring that health, safety, and hygiene standards are met at all times.
You will be integral to the team, ensuring top-quality service and a welcoming atmosphere. If you are enthusiastic about hospitality and providing excellent guest experiences, apply now!
Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.
Key Responsibilities:

• Deliver exceptional service, ensuring guest satisfaction at all times.
• Manage stock flow, ordering, and date rotation.
• Complete shift handovers and oversee sickness/return-to-work forms.
• Welcome guests and handle queries efficiently and courteously.
• Maintain cleanliness and high standards in the restaurant throughout service.
• Demonstrate thorough menu knowledge, including allergy information and recommendations.
• Ensure adequate staffing and manage staff breaks.
• Comply with licensing regulations and food safety standards.
• Assist in ensuring compliance with Food Safety Act 1990 and Food Hygiene Regulations.
• Train and supervise staff to meet Health & Safety and hygiene standards.

Skills & Competencies:

• Passion for hospitality with strong attention to detail.
• Previous experience in a food and beverage supervisory role preferably in a hotel, restaurant, or similar hospitality environment.
• Ability to drive and deliver outstanding guest service.
• Strong team player with flexibility and adaptability.
• High professionalism and excellent interpersonal skills.

What we'll offer you:

• Full Membership to Nirvana Spa and Pulse 8
• Life Assurance (4 x Annual Salary)
• Medical Cash plan *
• Thrive Mental Health App
• Complimentary guest passes
• Discounts on selected products
• Company sick pay *
• Recognition & reward company days out
• Paid breaks
• Employee Referral Scheme

(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.

Skills Required