Job Description

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
THE EXCITING OPPORTUNITY
We opened The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. We create memorable moments for all life enjoyers to experience unique stories from the past but also to write their own astonishing tales of the future. We boast 178 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. Its iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary including a pool, will offer everyone the place to have the time of their lives, reset the clock and embark upon their own magical journey...
A DAY IN THE LIFE OF A RESTAURANT ASSISTANT AT THE MUNICIPAL HOTEL
What you'll be doing...
Reporting to the Food and Beverage Management team, you will be based at the hotel on an hourly basis up to 40 hours per week (variety of hours and shifts available - predominantly evenings).
You can expect your working day to include the following;

• We're all about the service! Take ownership for your influence in the guest journey, making an immediate heartfelt welcome and continued attentive service to ensure their memorable experience within the hotel.
• To converse with the guests from the heart, being attentive and reactive to requests, taking and delivering food orders and anticipating their needs.
• Deliver impeccable personable service, making Palm Court or the Seaforth Restaurant THE best dining experience in Liverpool!
• Be conversant with all of our tantalising cocktails, beverages and food menus
• To be a team player, building collaborative relationships with the Kitchen and Bar teams for a seamless operation
• Accept payments and balance receipts

WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Restaurant Assistant you will need the following qualities and skills;

• A charming personable manner, care and attention to detail knowing what it takes to deliver a luxury product and service.
• Proven dedication to the guest journey and passionate about luxury hospitality.
• A naturally effervescent and heartfelt communicator who can build excellent rapport with our guests and deliver outstanding service
• Knowledge of working within a food and beverage operation in a hotel or restaurant is highly desirable
• Knowledge of wine, spirits, cocktails and the capability to talk in depth about menu's and dish components
• To have experience in wine pairings or recommendations based on menu choices
• Flexibility to work across varied shift patterns (we can offer Breakfast or afternoon / evening shifts)

WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family across RBH and ACCOR hotels.
• An extra days' holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over 1000 per year
• Hotel, F&B, Spa Treatment Discounts and Sales Incentives
• Gratuities split equally across all departments - we are one team!
• Discounted Local Parking Facilities
• A link to our extensive employee benefit portal with discounts over hundreds of retailers

To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH

Skills Required