Job Description

Join our team as a Restaurant Assistant Manager and play a key role in leading our vibrant front-of-house operations within the heart of our busy Garden Centre.

Who are Garsons?

Founded in 1871, today Garsons is an award-winning destination Garden Centre, Farm Shop and Restaurant with locations in Esher, Surrey and Titchfield, Hampshire. Garsons Esher is also home to one of the UK's largest pick-your-own farms.

We're honoured to have won numerous awards for our outstanding customer service and quality products, which we couldn't achieve without our valued team. We've built our reputation on friendly, reliable service with a smile, and we're always keen to meet those who share our values.

What does the role involve?

We are looking for a motivated and experienced Restaurant Assistant Manager to support the overall operations of our restaurant. The Assistant Manager will work closely with the Restaurant Manager to ensure high standards of customer service, efficient operations, and staff performance. This role requires strong leadership, organisational skills, and a passion for hospitality.

Responsibilities

Manage daily overall planning and operations of the front and back of house teams, ensuring all company policies and regulations are met. Assist with managing the restaurant's good image and suggest ways to improve it. Deliver superior service and maximise customer satisfaction. Respond efficiently and professionally to customer feedback. Maintain quality control for all food and drinks served. Maintain inventory, order supplies and monitor stock levels. Assist with budgeting, cost control and revenue tracking. Prepare reports on sales, labour and customer feedback for the Restaurant Manager. Ensure compliance with health, safety and sanitation standards. Supervise and motivate the team including recruiting, training, scheduling and performance evaluations.

What skills and experience do you need?

Proven experience in a restaurant management or supervisory role (2-5 years experience preferred). Experience of restaurant operations including inventory, POS systems and staff scheduling. Experience with budgeting and cost control would be preferred. Good understanding of food preparation, production and allergens. Strong understanding of health and safety regulations. Certifications/qualifications would be desirable but not essential. Problem solving skills and ability to work under pressure. Strong leadership and team management skills. Excellent communication and interpersonal skills. Customer-focused mindset with attention to detail. Ability to work flexible hours including weekends and holidays.

Contract:

This is a permanent, full-time role.

Salary:

From 31,826 to 34,785 per annum (depending on experience).

Hours:

40 hour week to include some weekend work.

Package:

20% Employee discount (plus discount for designated household member) 28 days paid holiday increasing to 31 days with 2 years' service (pro rata) Company bonus scheme Learning and development opportunities Company Sick Pay scheme Pension scheme Access to health and wellbeing support Service rewards awarded for 10 years' and 25 years' service Company events including celebrating long service Discounted 'Pick Your Own' fruit and vegetables Uniform provided Free car parking on site

Note: We may close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Job Types: Full-time, Permanent

Pay: 31,826.00-34,785.00 per year

Benefits:

Bereavement leave Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Work Location: In person

Application deadline: 10/10/2025