Job Description

We are looking for

dedicated and customer-focused Restaurant Team Members

to join our vibrant

Heavenly Desserts store in York City Centre

. Our team includes

Front of House (FOH) Waiting Staff

and

Back of House (BOH) Kitchen Team Members

.

The ideal candidate will have a

strong work ethic, a passion for food and beverages

, and the ability to thrive in a fast-paced environment. Experience in hospitality is preferred, but the right attitude and willingness to learn are just as important.

What We Offer:

We believe in creating a workplace where our team enjoys coming to work. You'll be part of a friendly and supportive environment with full training provided. For those eager to develop, there are opportunities to learn new skills and progress within the company.

In addition, we offer:

?

Competitive salary

- Up to

22k

?

28 holiday days

?

Automatic enrolment

into a workplace pension scheme
?

25% employee discount

?

Free drinks on shift

About Us

Heavenly Desserts is the UK's

leading premium dessert company

, offering guests a

world-class dining experience

with the finest desserts and exquisite beverages.

Your Role

As a

Restaurant Team Member

, you will be responsible for delivering an exceptional experience to every guest. This includes:

Front of House (FOH) Responsibilities:

Welcoming and seating guests, ensuring their expectations are exceeded. Providing a warm, professional, and friendly service at all times. Taking orders, serving guests, and delivering outstanding customer service. Clearing and setting tables efficiently while maintaining a clean and organised workspace. Working alongside the management team to ensure the booking system operates smoothly.

Back of House (BOH) Responsibilities:

Preparing and presenting

high-quality desserts, brunch items, and drinks

from our extensive menu. Maintaining

excellent food safety and hygiene standards

at all times. Assisting with kitchen prep, cleaning, and supporting the

KP/Pot Wash

when required. Ensuring consistency, accuracy, and speed in all food and drink preparation. Managing brunch service with efficiency, ensuring all dishes are prepared to high standards.

What We're Looking For:

We value

hardworking, reliable, and enthusiastic individuals

who can

work well under pressure

. The key skills and attributes we seek include:

? A

strong work ethic

and ability to work effectively in a fast-paced restaurant environment.
? Proven experience in hospitality (preferred but not essential).
? Excellent

customer service skills

with a keen eye for detail.
? Ability to

work independently and as part of a team

.
? Confidence in

dealing with guests

and delivering a premium dining experience.
? Strong

organisational skills

with a proactive attitude.
? A smart and

professional appearance

.
? A willingness to learn, develop, and

embrace new challenges

.

Join Our Team

If you have the passion, experience, and work ethic to be part of a

winning team within a prestigious brand

, we'd love to hear from you!

Apply today with your CV.

Successful applicants will be invited for an interview with the manager to discuss the role and your experience in more detail.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount
Flexible language requirement:

English not required
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Weekend availability Weekends only
Application question(s):

How would you deal with a difficult customer who is being rude or demanding? A customer is unhappy with their dessert and complains. How would you handle the situation? Have you ever had to work under pressure in a fast-paced setting? How did you manage it? Imagine the restaurant is extremely busy, and multiple tables are waiting for their orders. How would you prioritise tasks? Due to the nature of our business, we require our team members to work around 2-3 closing shifts per week which end around 11:30pm - 12am. Are you able to get home safely at that time of night? How would you commute?
Experience:

Restaurant / Cafe: 1 year (preferred)
Work Location: In person