Job Description

Overview

We are seeking a dedicated and experienced Front of House Supervisor to join our dynamic team. This role is pivotal in ensuring the smooth operation of our front-of-house services, providing exceptional hospitality to our guests while leading a team of staff. The ideal candidate will possess a strong background in restaurant or hospitality environments, with a passion for delivering outstanding customer service.

Duties

Oversee daily front-of-house operations, ensuring high standards of service and cleanliness are maintained. Supervise and train staff in drink preparation, serving techniques, and customer interaction. Manage team schedules and delegate tasks effectively to ensure efficient workflow. Ensure compliance with food safety regulations and maintain high standards of food production. Handle customer inquiries and resolve any issues promptly to enhance guest satisfaction. Collaborate with kitchen staff to ensure timely service and quality control of food items. Maintain inventory levels and assist with ordering supplies as necessary.

Skills

Proven supervising experience within a restaurant or hospitality setting. Strong leadership abilities with excellent team management skills. Knowledge of food safety regulations and best practices in food production. Experience in serving customers with a focus on hospitality excellence. Previous bartending and barista experience is advantageous. Ability to work well under pressure while maintaining a positive attitude.

Benefits

All staff members who meet the necessary thresholds are auto-enrolled in our pension scheme A free staff meal is provided on all shifts exceeding 4 hours 50% discount for you and a guest across all our affiliated businesses An average of 2.80-3.50 an hour in tips on top of wages
Join us as we strive to create memorable experiences for our guests through exceptional service and teamwork!

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

Company pension Employee discount
Application question(s):

Are you currently located in York? What is your availability over the Christmas period?
Licence/Certification:

Food Hygiene Certificate (preferred)
Work Location: In person