Job Description

Company Description
We are looking for a passionate Restaurant General Manager to join us in January 2026 and be part of our team for The Hoxton, Shepherd's Bush.
The Hoxton Shepherd's Bush is our fourth London Hoxton and located in the heart of Shepherd's Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet's serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd's Bush is perfectly located for exploring West London.
Chet's: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd's Bush.

What you'll do...

• Lead an energetic front of house restaurant team in an established, exciting food concept.
• Both guest and team experience will be at the heart of all you do. You'll support your team by leading by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Working closely with the Director of Food & Beverage to create and plan initiatives and incentives, alongside a strong understanding of the guest booking and profiling system to drive revenue
• Have a firm grip on the P&L and take ownership over the costs of the restaurant business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch
• Working closely with the Sous Chef and Head Chef so that front of house and back of house are working smoothly, hand-in-hand

Qualifications
What we're looking for...

• Ideally 2+ year experience in a similar Restaurant Manager role in a busy, bustling environment
• Proven track record managing a large FOH team
• A true passion for service whilst maintaining the integrity of our brand standards
• Managerial skills to achieve budgeted KPI's in labour, COS% and OPEX
• Individuals. You're looking for a place where you can be you; no clones in suits here
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You're not precious. We leave our egos at the door and help get shit done
• You're up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we'd have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information
Whats in it for you....

• Competitive salary
• 25 days holiday (plus bank holidays), pension and life insurance
• Hox Hero and Nifty fifty rewards for going the extra mile and living our values
• Food on us during your shift
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up while you're with us - we're growing quickly and globally and are part of a diverse family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Time off to volunteer with one of our partner charities
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
• Pay if forward, refer a friend and get a bonus on us

Skills Required