Job Description

Be Part of Something Big. Be Part of URBAN.

At Urban Fresh Burgers & Fries, we're not just in the burger business, we're in the

people

business. We create amazing food, unforgettable moments, and great experiences for our guests and our teams. Our mission is simple:

build great teams to deliver great burgers & fries.

As a

General Manager

, you'll take full ownership of your restaurant's performance, lead a passionate team, and deliver the ultimate URBAN experience every day.

Why URBAN?

Working at URBAN is more than just a job. It's joining a community, shaping a culture, and being part of a fast-growing brand with huge ambition.

The Perks

Unlock Higher Earnings:

Step up, take on more, and grow your rewards

Get Your Burger Fix:

Generous staff food on shift

Feed the Fam:

25% off when dining with friends and family

Flexible Working Hours:

Because life happens, so we keep it flexible where we can.

Birthday Time Off:

Celebrate your day, on us

Grow with Us:

Clear development pathways and opportunities to progress

Employee of the Month:

Recognising those who bring their A-game

Regular Team Events:

Socials, celebrations & team-building moments

Seasonal Incentives:

Extra rewards throughout the year

Anniversary Awards:

Celebrating 5 & 10-year milestones in style

About the Role

As a General Manager at Urban Fresh Burgers & Fries, you are the heartbeat of your restaurant. You'll create a positive working environment where your team thrives, standards soar, and customers enjoy an incredible URBAN experience at every visit.

You'll ensure our three core priorities are delivered daily:

Top Quality Food o Great Customer Service o Exceptional Cleanliness

This is a hands-on leadership role where authenticity, energy, and commitment matter.

Key Responsibilities

Leadership & Culture

Lead with maturity, professionalism, and integrity Build a high-energy, inclusive, fun working environment Recruit, develop, and inspire your Burger Masters and shift leaders Identify and grow future leaders through structured development and coaching Recognise great performance and address underperformance consistently

Guest Experience

Ensure every guest receives outstanding hospitality Deliver the URBAN vibe - a social, relaxed, memorable experience Maintain top-tier food quality, speed of service, and friendliness Handle guest feedback like a pro, resolving issues with confidence

Operational Excellence

Own all food safety, health & safety, and hygiene compliance Oversee daily due diligence, checklists, and operational paperwork Maintain pristine cleanliness and ensure high maintenance standards Ensure consistent execution of food preparation using URBAN standards Maintain training, monitoring, and coaching in all operational areas

Financial & Commercial Responsibilities

Take full ownership of restaurant KPIs - sales, labour, waste & costs Deliver accurate cashing-up and financial reporting Drive sales growth through high standards and smart planning Collaborate closely with senior management to optimise your restaurant

What We're Looking For - Experience & Skills

Minimum

2 years of management experience

(QSR or fast-paced hospitality preferred) Strong, commercially aware leader capable of driving performance Passionate about serving great food Customer-obsessed and team-focused Skilled in operational best practice and maintaining standards Confident in managing maintenance and overall site presentation Excellent people skills with a passion for developing teams Strong organisational skills, self-motivation, and attention to detail Competent with Microsoft Office (Word & Excel)

Preferred (Not Essential)

Level 3 Food Safety & Hygiene Personal Alcohol Licence First Aid at Work

Who You Are?

Authentic. Entrepreneurial. Fun. Service-minded.

You bring energy, passion, and a desire to create shared moments, whether for families, friends, colleagues, or your own team.

At URBAN, we celebrate individuality. We're proud to be an inclusive workplace and an equal opportunity employer.

Ready to Join the Burger Masters?

If you're ready to lead a vibrant team, deliver amazing food, and grow with a fast-expanding brand--

drop us a line

and start your URBAN journey.

Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Store discount UK visa sponsorship
Work Location: In person