General Manager - Restaurant Operations
Qubana Restaurant Bar & Grill
WAKEFIELD - WF1 2EL
About Us
Qubana is an award-winning Cuban/Spanish tapas and grill restaurant renowned for its exceptional dishes, commitment to quality ingredients, and a warm, welcoming atmosphere. We are passionate about delivering an outstanding dining experience to our guests, and we're looking for an innovative and experienced General Manager to lead our team to new heights.
As the Restaurant Manager, you will play a crucial role in overseeing the day-to-day operations of Qubana. You will be responsible for creating a positive and efficient working environment, ensuring exceptional customer service, and driving overall profitability. Key responsibilities include:
- Leadership and Team Management
- Lead, motivate, and mentor a diverse team of front-of-house and back-of-house staff.
- Foster a positive work culture that encourages teamwork, accountability, and professional growth.
- Conduct regular team meetings and training sessions to enhance staff performance.
- Operational Excellence
- Manage all aspects of daily restaurant operations, including opening and closing procedures, staffing levels, and inventory management.
- Implement and enforce standard operating procedures to maintain consistency in service quality.
- Monitor and analyse key performance indicators to identify areas for improvement and implement corrective measures.
- Customer Experience
- Uphold the highest standards of customer service to ensure a memorable and positive dining experience.
- Address customer feedback and resolve any issues promptly and professionally.
- Collaborate with the culinary team to maintain high food quality and presentation standards.
- Financial Management
- Develop and manage budgets, forecasts, and financial reports.
- Implement cost control measures to optimise profitability while maintaining quality.
- Negotiate and manage vendor relationships to ensure competitive pricing and timely deliveries.
- Marketing and Promotions
- Collaborate with the marketing team to develop and execute effective promotional campaigns.
- Utilise social media platforms and other marketing channels to enhance the restaurant's visibility and attract new customers.
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