Job Description

Company Description
*Exciting opportunity Alert*
We are thrilled to announce the grand opening of our beautiful new restaurant this October 2025 nestled in the heart of Fitzrovia, London. With an inviting atmosphere and approximately 60 seats, our establishment promises an unforgettable dining experience. Our cosy bar area is the perfect spot to unwind with expertly crafted cocktails, fine wines, or a comforting cup of tea or coffee.
WSH restaurants company is a collection of stunning restaurants. Each with its own character, offering exceptional food, and warm skilful service.
At WSH restaurants, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
We are looking for a full time Receptionist to work in one of their most iconic venues in Central London, this is the stunning restaurant, situated inside the world famous Fitzrovia district.
Full Time (40hrs per week)
Yearly paid - 28.800 plus generous Tronc (DOE)
**We only accept candidates eligible to work full-time in the UK ***
As a Receptionist you will receive the following company's benefits:

• 25% discount across WSH Restaurants on the entire bill
• Enrolment into the pension scheme (after three months)
• Up 28 days Holiday per annum including Bank Holidays increasing with long service
• AVIVA Wellbeing Hub
• Access to everyday discounts and communication portal (HOPI)
• Employee assistance programme
• Meals on duty
• Opportunities for promotion and a wide range of training programs to support your development
• Uniform provided (allowance in place)
• Christmas party
• Volunteering day
• Loyal Service Award
• Cycle to work scheme

Responsibilities:
Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.

• To have a full understanding of ResDiary / Sevenrooms systems would be beneficial
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
• Actively develop positive and effective communication between BOH and FOH teams.
• Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop interactive guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of guest expectation.
• Deal with all internal and external calls, according to procedure.
• Be able to take, confirm reservations over the phone and in person.
• To display and fulfil positive attitude style.

Qualifications
Qualifications and Skills needed for this position:

• Excellent phone etiquette
• Excellent communication skills
• Multitasking ability
• Possess retentive memory to remember bookings
• Ability to pay attention to details

Additional Information
Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins us will attend our induction where they learn more about us and be supported throughout their journey with us.
We welcome applications from everyone and celebrate diversity at the WSH restaurants company. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. You'll need to provide documentation during the interview process.
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
We invest in development opportunities and are looking to recruit, train and retain the best people in the industry.

Skills Required