Job Description

About The Banc

The Banc is a renowned, independent restaurant located in the heart of Tottenham, North London. Established in 2011, we've built a loyal following and a reputation for high quality grilled meats, fresh seafood, and more recently, a vibrant Pan Asian inspired offering introduced in 2022.

With over a decade of service and glowing reviews across Google, TripAdvisor, OpenTable, and Facebook, The Banc is more than just a restaurant it's a community hub known for top tier service, bold flavours, and premium hospitality.

We are now looking for a confident, hands on, and service-driven Front of House Manager to lead our FOH team and elevate the guest experience even further.

The Role: Front of House Manager

As our Front of House Manager, you will be the face and force behind the restaurant's day to day operations. You will lead by example, inspire your team, and uphold the high standards The Banc is known for.

You'll be customer facing, detail-oriented, and operations savvy ensuring each guest receives not only great food, but memorable service from the moment they walk in.

This is a full time, on the floor management role requiring leadership, energy, and calm professionalism, especially during high volume service periods.

Your Key Responsibilities:

Lead, motivate, and manage a team of hosts, waiters, runners, and bartenders Ensure an exceptional and consistent guest experience from arrival to departure Maintain service standards through regular team briefings, training, and real time feedback Be hands on during peak shifts running sections, greeting guests, problem solving on the floor Oversee daily operations including rota planning, table management, cash handling, and guest bookings Handle guest feedback with professionalism and turn any issue into a positive experience Coordinate with kitchen and bar teams for smooth, timely service Train new team members, monitor performance, and support staff development Ensure compliance with health and safety, licensing, and food safety requirements Uphold a clean, organised, and professional dining room environment at all times Liaise closely with senior management on business improvements, team culture, and guest retention
What We're Looking For:

At least 2 years experience in a senior FOH role, ideally in a high volume restaurant Strong understanding of premium service delivery and restaurant flow Proven ability to lead a team in a fast-paced environment with professionalism and poise Warm, welcoming personality confident in engaging with guests of all backgrounds Exceptional problem-solving, people management, and communication skills Tech-savvy with experience using booking systems, POS, and rota tools Organised, detail-driven, and always one step ahead Right to work in the UK Availability to work evenings, weekends, and public holidays as needed
Job Types: Full-time, Contract

Pay: 31,000.00-40,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking Sick pay
Schedule:

10 hour shift 8 hour shift Day shift Every weekend Holidays Monday to Friday Night shift Weekend availability
Experience:

Hospitality: 3 years (required)
Work Location: In person