Job Description

Overview

We are seeking a dedicated and experienced restaurant Manager to join our dynamic team. This role is pivotal in ensuring a welcoming and efficient environment for our guests while overseeing daily operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service within the hospitality industry.

Duties

Manage the front of house operations, ensuring high standards of service and guest satisfaction. Oversee the reception area, greeting guests warmly and efficiently handling check-ins and check-outs. Coordinate with various departments to ensure smooth operations and effective communication. Train, supervise, and motivate front of house staff to maintain an excellent level of service. Handle guest complaints and feedback professionally, striving for resolution and improvement. Maintain an organised schedule for staff shifts and manage staffing levels effectively. Ensure compliance with health and safety regulations while maintaining a clean and safe environment. Utilise IT systems, including Word and Outlook, for scheduling, reporting, and communication purposes.

Skills

Exceptional customer service skills with a focus on guest experience. Strong organisational abilities to manage multiple tasks efficiently. Proven leadership qualities to inspire and guide a team in a busy environment. Excellent communication skills in English, both verbal and written. Proficiency in IT applications such as Word and Outlook is essential. A background in hospitality is preferred but not mandatory.
If you are passionate about creating memorable experiences for guests while leading a dedicated team, we invite you to apply for the Front of House Manager position.

Job Type: Full-time

Pay: 15.50 per hour

Expected hours: 38 - 45 per week

Benefits:

Company pension Free parking On-site parking
Experience:

Management: 1 year (required)
Work Location: In person