Job Description

Are you passionate in providing the best customer service and people management?
Are you passionate about the hospitality industry?
If YES, we may have the role for you...
Luxury department store, Harvey Nichols, is searching for a new Restaurant Manager to join its Fourth Floor Brasserie in Edinburgh. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work...
Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role...
As Brasserie Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable 5* experience. You will:

• Be responsible for the business performance of the Brasserie and Bars
• Analyse and plan hospitality sales levels and profitability
• Organise marketing activities, such as promotional events and offer schemes
• Prepare reports at the end of the shift/week, including staff control, food control and sales
• Create and execute plans for department sales, profit, and staff development
• Set budgets or agree them with senior hospitality management
• Plan and coordinate menus, working closely with the head chef
• Coordinate the operation of the Brasserie ensuring that kitchen, bar and waiting staff are working as a team
• Recruit, train, manage and motivate staff
• Respond to customer queries and complaints
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices
• Maintain high standards of quality control, hygiene, and health and safety
• Check stock levels, order supplies and prepare for the weeks ahead.
• Comply with licensing laws and other legal requirements.
• Work closely with your team and celebrate fabulousness wherever you see it
• Flexibility is a must; customer service can't wait during weekends and evenings!

Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different.

• Have you done something like this before?
• You will ideally have a successful high end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest wines and liquors.

If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.

Skills Required