Job Description

Aim of the role

To take responsibility to drive The Cliveden Dining Room forward by motivating the Team at all times, to increase profitability by reducing costs and wastage whilst increasing spends and business and to improve productivity by improving and maintaining the working environment.

Responsibilities

• With passion and ownership; to oversee the management of the restaurant.
• To be alert and ensure that service is at all times performed in a professional manner and to the style as specified by the Company.
• To take ownership for the administration of the restaurant.
• To take ownership for the preparation and presentation of trainings and briefings to the Company\'s specification.
• To take ownership for disciplinary matters within the restaurant.
• To be aware and confident of your product knowledge of all services offered in the Hotel To ensure that all guests\' wishes are met as far as reasonably possible.
• To ensure that all guests\' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
• To communicate with other departments, showing respect and teamwork.
• To constantly keep staff informed of Restaurant and Hotel goals, budgets and standards.
• To liaise with the Chef re customer feedback, possible improvement, daily menus and business.
• To hold monthly staff meetings to ensure effective communication and control.
• To keep the Managing Director informed of all comment and complaints received from guests and to use these where possible to improve service standards. Showing integrity and discretion.
• To take ownership and to ensure that the billing procedure is thorough and correct.
• To liaise with Reception/Reservations re table bookings and special requests.
• To make sure that Company Policy and the Vision are followed at all times.
• To assist in the reaching of financial goals for the Food and Beverage department.
• To ensure that therestaurant areas are maintained to a high standard of cleanliness.
• To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or duty Manager any faults, as well as completing maintenance requests.
• To show a constant united front of management to the staff through respect and teamwork.
• All staff should be confident in understanding and executing the company\'s policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotels Fire Safety procedures and Health and Safety regulations.

Iconic Luxury Hotels