Job Description

Restaurant Manager -
An award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high quality restaurants offer freshly prepared, seasonally changing menus.
We're an independent family business with a great team of people. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We're proud to have won national awards including Best Workplaces 2023, Best Workplaces for Wellbeing 2023, Best Workplaces for Women 2023, Best Workplaces 2024 and Best Workplaces (Retail, Hospitality & Leisure) 2024.
We have a fantastic opportunity for an experienced Restaurant Manager to join our team in Oxfordshire.
We are seeking a driven and enthusiastic individual to lead the team, ensuring a high-quality service, food offering and exceptional customer experience, so that the Restaurant is a destination of choice for food.
Working closely with the Group Food & Beverage Manager the key responsibilities are to:

• Ensure the Restaurant front of house is clean and inviting for our guests with consistently high standards of food and allergen safety.
• Restaurant sales are met or exceeded.
• Mystery Shopper scores consistently exceed 80%.
• Manage hospitality wages/salaries budget -v- sales, so they are within agreed ratios.
• Lead and develop team members to deliver exceptional customer service and have a robust people plan.

The successful candidate will have:

• Have at least 1 year Restaurant Manager experience
• Be an effective, competent, and highly organised leader, with the ability to apply people management policies and procedures.
• Analytical and numerical skills to manage accurate costings, stocktakes and rotas.
• The ability to encourage the team to seek and/or implement improvement ideas and plans.
• Be customer focussed and manage customer complaints.
• IT skills: Microsoft Office software, MS teams. Experience of an EPOS system and Opus e-learning platform would be an advantage.

This is a full time permanent role with a good work life balance. Working an average 39.5 hours per week to include alternate weekends, with no antisocial/evening hours or split shifts.
Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.
Job Types: Full-time, Permanent
Salary: 35,000 per annum
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Skills Required