Job Description

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 20 Taxi Contribution for late shifts
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

White City House...
Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi's Northern Italian restaurant, our Japanese restaurant Nori with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.
The Role...
We are currently looking for an outstanding Restaurant Manager to oversee the smooth running of the restaurant operations whilst delivering exemplary service. You'll be consistent, reliable and excited to be part of leading a first-class team and growing the business. You will have a real passion for what you do, with the ability to build relationships with members and guests alike. Having previous experience in a similar management role, you will understand how to deliver quality service, working at pace, with a positive and engaging personality.
As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
Main Duties...

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing member satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Coordinate daily Front of the House and Back of the House restaurant operations
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Recommend ways to increase productivity and revenues
• Train new and current employees on proper member service practices
• Implement policies and protocols that will maintain future restaurant operations

What we are looking for...

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and Micro
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous

White City House Opening Hours:
Mon - Weds - 7am - 12am
Thursday - 7am - 2am
Friday - 7am - 3am
Saturday - 8am - 3am
Sunday - 8am - 12am
*subject to change
Nearest Station (W12 7FR): White City, Wood Lane, Shepherd's Bush, Shepherd's Bush Market

Skills Required