Job Description

Are you organised, great on the phone and confident juggling different priorities? If so, we are looking for a reliable, proactive and enthusiastic Retail Administrator to support the day-to-day running of our five charity shops.

The shops help to support our local Christian charity, The Isaiah Project. Our charity was formed in 2008 with the aim of opening doors of opportunity and hope to the vulnerable and disadvantaged in our community. We help people get back on their feet by providing housing, ongoing support and friendship, training in life skills, as well as volunteering opportunities across The Project itself.

As a key member of our retail team, your main responsibilities will be:

Be the first point of telephone contact for our shops, customers and general charity enquiries

To manage the van collections and deliveries, including planning the staff rotas in liaison with the Retail Manager

Provide administrative support to our shops

Maintain accurate and up-to-date stock lists

Source donated furniture from local community platforms and groups

Collect and bank shop takings in line with our Financial Control Policy

Manage and expand our Gift Aid programme

Create and post engaging social media content to promote The Project and its shops

Help to organise work placements for volunteers

Person Specification:

Essential:

Excellent interpersonal and telephone communication skills

Strong organisational and prioritisation abilities

Confident working independently and under pressure

Proficient in Excel, Word and Google Drive

Valid driving licence

Desirable:

Experience working in a charity

Social media and content creation skills

Why Join Us?

You'll be playing a key role in the smooth operation of a much loved community charity, helping generate funds that directly support our work. You'll have the opportunity to work with a passionate and supportive team, make a difference every day, and bring fresh ideas to how we work.

Job Type: Full-time

Pay: 23,569.00 per year

Benefits:

Company pension On-site parking Store discount
Work Location: In person

Application deadline: 07/08/2025
Reference ID: Retail Administrator
Expected start date: 11/08/2025