Job Description

JOB TITLE:

Retail and Ticketing Assistant

REPORTING

TO:

Retail/Ticketing Manager

CONTRACT:

Casual

HOURS OF WORK:

Varied

LOCATION:

Meadow Lane, Nottingham

What's it all about:

This exciting opportunity gives you the chance to be part of a small but dynamic team, creating a sensational experience for our supporters and customers here at Notts County.

In this role you will ensure that all of our supporters and customers receive exceptional customer service whether they are buying the most recent team shirt or purchasing their next match day ticket.

The role will primarily be in our retail department with some cross over into Ticketing when needed.

Your Key Responsibilities:

Retail

Serve all customers in an efficient, professional, and courteous manner always, by ensuring supporters and customers always receive the highest standard of customer service.

Working as part of a team, you are to be able to advise supporters and customers on all products available within the Club shop as well as answering questions about our Club.

Merchandising, inventory control and delivery checking are all part of the role.

Keeping the Club shop clean and tidy before, during and after opening hours is key so undertaking cleaning duties will be asked of you and we hope you will pay particular attention to health and safety and COSHH guidelines whilst doing so.

Ticketing

Ensure that inbound phone calls to the ticket office are answered promptly and in a professional manner and that all queries are rectified quickly and satisfactorily.

Provide collection and postage fulfilment as required by the Ticket Office team.

Working on either the sales or collections windows to provide an efficient and professional service to all matchday guests.

Always be presentable when working and demonstrate you can represent the face of the Club in the manner expected.

Ensuring the successful sale of tickets both in person and over the telephone.

General

Cash handling and card payments.

Using Ticket Master

Handle cash, stock and equipment in a secure manner.

Adhere to Club policies and procedures.

Maintain confidentiality

The skills and qualities we are looking for:

Excellent verbal communication and customer service skills.

Always provide great service and be committed to being a team player.

Ability to work calmly under pressure.

Good organisational skills.

Have a good understanding of the sports industry.

Flexible approach to work and working hours. Will be required to work evenings and weekends, when required.

Works well within a team.

How to Apply

If you wish to apply for this role, please email hr@nottscountyfc.co.uk to request an application form or send your CV and covering letter before the closing date.

Closing Date

The deadline for all applications will be close of business (5pm) on 31 August 2025.

Applications received after this date will not be considered.

We will only be able to respond to those applicants who have been shortlisted for interview.

An appointment of the successful candidate will be subject to two professional/personal references to the satisfaction of Notts County Football Club.

Safeguarding Statement

Notts County Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club.

Equal Opportunities Statement

Notts County Football Club is an equal opportunity employer. Notts County Football Club is committed to ensuring equal opportunities, fairness of treatment, dignity, work life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. The employer aims to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassments and in which all decisions are based on merit. It is Notts County Football Club's policy to treat all workers and job applicants equally and fairly, irrespective of their sex, marital status, civil partnership status, trans-gender status, sexual orientation, race, colour, nationality, ethnic origin, national origin, culture, religion, age, or disability.

Pay: 7.55-12.21 per hour

Benefits:

Employee discount Free parking
Work Location: In person