Job Description

We have an exciting opportunity for a well-presented, friendly and trustworthy person wanting to start or to develop in a career within retail. Working in one of our inspiring, design-led tile showrooms based in Plymouth this is combined with a Level 2 Retailer Apprenticeship. All the training is conducted on-site in conjunction with our Apprentice Training Supplier.

Our showrooms offer a wealth of ideas regarding how to use our beautiful tiles to create a truly stunning room. As a Company we believe our sales team are passionate about our brand and they create a fantastic shopping experience for our customers by focusing on combining expert knowledge with a welcoming and helpful approach.

We are looking for someone who has potential sales ability and is a good communicator with an outgoing, enthusiastic and confident personality together with an interest in interior design.

JOB TITLE: RETAIL APPRENTICE

REPORTS TO: SHOWROOM MANAGER

LOCATION: PLYMOUTH RETAIL SHOWROOM, 2-4 St Modwen Road, Marsh Mills, Plymouth, Devon, PL6 8LH

PURPOSE OF THE ROLE

Part of the Retail Team, the incumbent is responsible for actively selling our extensive portfolio of tiles to trade and retail customers, while providing knowledgeable help and advice in a professional, personalised and friendly manner.

APPRENTICESHIP

Working towards a Level 2 Retailer Apprenticeship.

Allowed 5 hours per week study time within the Showroom.

HOW TO APPLY

Applicants should send their CV and a cover letter (including current salary and salary expectations) to Jade Calvert, Human Resources Advisor, by email to jcalvert@originalstyle.com.

MAIN RESPONSIBILITIES

Greet and engage with customers in a confident and proactive way and ascertain what each customer wants or needs, without being overbearing.

Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.

Use initiative to upsell where appropriate.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Continually learn about the product ranges.

Watch for and recognise security risks and thefts and know how to prevent or handle these situations.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answering questions regarding the store and its merchandise.

Describe the range of products and explain the use, operation, and care of them to customers.

With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy shop is essential.

If required, help customers to their vehicle with purchased product.

Update store displays, in accordance to company procedures.

Assist with the unloading and organising of internal and external deliveries.

Assist with the loading, transporting and delivery of goods to customers in a timely, safe and polite manner.

Assist with the maintenance of an organised, efficient sample room and warehouse. Ensuring all products and orders are accurately labelled.

Provide cover for the Andover Store.

HEALTH AND SAFETY

Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.

Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.

These are the main functions of the job, but employees may be required to carry out other duties as may be reasonably required.

PERSON SPECIFICATION

To succeed in this role the person we are looking for the following characteristics.

Strong customer focus with a willingness to engage with both trade partners and end consumers.

Approachable, friendly, polite & engaging.

A proactive, self-starting attitude.

A good communicator.

Well-presented and confident.

Have a flair for design and colour.

Reliable and trustworthy.

A problem solver.

Numerate and accurate.

Organised.

Able to take instruction.

Able to lift product.

Enthusiastic for change and new ideas.

Be creative, imaginative and energetic.

Reliable and able to work unsupervised.

REMUNERATION AND BENEFITS

On commencement of employment the salary is at the Government's Apprentice Rate. In addition we offer competitive benefits including a contributory pension scheme, death in service benefit, staff discounts and Medicash Healthcare Cashplan (including shopping, travel and gym discounts). In addition there is structured training and the potential for career progression within our growing dynamic Company.

BACKGROUND INFORMATION ON ORIGINAL STYLE LIMITED

Please refer to the following websites: http://www.originalstyle.com

https://www.clayandrock.co.uk

http://www.designworkstiles.com

https://www.countytilewarehouse.co.uk

Original Style is one of the U.K.'s leading manufacturers, importers and distributors with an extensive portfolio of high quality ceramic, porcelain, glass mosaic and stone tiles. The Company has been producing high quality tiles in our factory in Exeter, Devon, since 1986 and we offer a wide range of products - from contemporary large format wall and floor tiles to hand-finished glazed tiles designed in-house. Tiles are our craft and we are committed to manufacturing using traditional techniques teamed with state of the art technologies. We also source original and innovative tiles for our collections from across the globe, such as our unique glass products and mosaics, enriching our collections for a truly versatile choice. The key to our success is the experience of our highly skilled designers and craftspeople, showroom experts, customer service and all the support functions who make it a priority to ensure customer experience excellence throughout each stage of their journey with us.

With circa 190 employees, 14 tile showrooms and a global network of retailers, Original Style is committed to continuous development as an industry leader. We have recently rebranded the majority of our retail showrooms/stores to Clay & Rock, aiming to provide a premium retail experience. With continuous growth and products available in over 60 countries and over 2,000 retail outlets worldwide there's never been a more exciting time to join Original Style. Your growth is equally important to us - we will support you to reach your full potential and achieve your personal development goals.

Job Types: Full-time, Apprenticeship

Pay: From 15,704.00 per year

Benefits:

Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Store discount
Work Location: In person