Job Description

Rohan makes gear to keep you protected and comfortable in the world's wildest places. From performance clothing to shoes and luggage, we have created a range that is all you need and nothing you don't. From our original and iconic "bags" to our latest innovations, everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire fifty years ago. That is what still make us unique.
We just make gear that delights our customers and delivers on our promise.
The role of a Retail Area Manager is to be an integral part of the Rohan Retail team, responsible for driving and maximising sales across the owned and franchise estate under their control.
About the role

• Support stores to achieve sales targets and profitability in line with budget
• Ensure all stores provide outstanding customer service
• Create and maintain effective relationships between stores and Head Office
• Implement, monitor, and maintain store, Health & Safety, and company standards
• Mentor, train, and support store managers to effectively manage their store
• Motivate and drive performance through structured store visits
• Contribute to sourcing, fitting, and opening stores and concessions as well as supporting store re-fits

Key competencies
Personal

• Delivers and drives high standards
• Positive attitude
• Strong work ethic, high levels of commitment
• Ability to work alone and as part of a team
• Strong time management
• Ability to embrace and drive change

Leadership

• Inspirational, motivational, and passionate
• Understand and demonstrate the use of different leadership styles
• Create and maintain focus on objectives
• Be a role model

Strategic thinking

• Support and drive corporate strategy
• Create and lead strategy
• Engage mangers in strategic thinking
• Implement plans for self and others to follow
• Effectively prioritise
• Awareness of how strategy impacts the wider business

Customer Service

• Promotes and develop relationships with internal and external customers
• Create and maintain a high level of service
• Proactively identify improvements
• Demonstrate high levels of personal customer Service

People Development

• Understand the importance and value of individuals and teams
• Regular communication with team
• Identify and act upon training and development opportunities
• Coaching skill to improve performance
• Positively manage performance concerns

Business skills

• Drive and maintain corporate strategy
• Drive team to exceed sale targets
• Manage consistent cost control
• Identify commercial opportunities to drive additional sales

Communication & Influence

• Communicate effectively at all levels
• Utilise different styles of influence
• Understand how your communication impacts others
• Create persuasive and logic reasoning
• Effective listening skills

Requirements

• Full UK driving licence
• Minimum 3-5 years in retail management or multi-site support roles.
• Proven track record in driving operational excellence and achieving KPIs.
• Proficiency in MS Office and retail management systems.
• Flexibility to travel across the assigned area.
• This role requires regular travel and overnight stays away from home
• Expectation to attend Head Office as and when required

What's in it for you?

• Company car
• Working within an ambitious and friendly team
• Personal Rohan clothing allowance
• 50% discount on our clothing
• Contributions to a Pension scheme
• Life cover based on salary
• Employee Assistance Scheme

How to apply
To apply for the role of Retail Area Manager, please click on the Apply button and follow the short application procedure

Skills Required