Job Description

Location:

Abergavenny

Reports To:

General Manager

Company:

The Garden Kitchen by Pugh's

Salary:

12.21 per hour, depending on age

Start date:

12th January 2026

About The Garden Kitchen

The Garden Kitchen is a family owned lifestyle-focused restaurant and retail brand, combining fresh, seasonal food with thoughtfully curated gifting, food, home, garden, and wellness products. We value sustainability, creativity, and exceptional customer experience across every location.

What We Offer

A dynamic and creative working environment Sociable working hours - open Monday-Saturday 8am-5:30pm, Sunday 9am-5pm. (once a month evening events may be required)*
Staff discounts and lifestyle perks The chance to be part of a mission-driven brand rooted in community
TO APPLY PLEASE SEND YOUR CV & COVERLETTER TO -

Your duties as Retail Assistant will be as follows:

Serving customers with exceptional customer service standards Taking initiative to learn about the products we sell and be able to answer questions regarding these products Stock handling and replenishment, booking in deliveries Be open to learning all aspects of the business to help support the wider team Daily merchandising to ensure the highest retail standards are met and upheld

Essential Skills

Retail experience is essential. Excellent people skills, able to listen to customers and colleagues and communicate clearly. Good numeracy and basic IT skills to enable confident use of our till systems. Positive attitude and application. Ability to deliver retail standards / requirements as listed Flexible hard-working approach. Respectful approach to all Pugh's policies including health and safety, and use of staff uniforms. An openness to develop new skills and be an active part of new projects and developments. Able to work some weekends and bank holidays on a rota basis. Confident use of telephones.

Desired skills

EPOS till experience Merchandising experience Skilled in House Plant care and maintenance Delivering team targets Some further I.T. skills may be required at times

Pugh's Garden Kitchen department standards and staff requirements

We require all staff to work together, under the shop managers direction and the senior managers / directors leading - Teamwork, clear respectful 2-way communication and a positive attitude are all valued requirements of our team members.

We aim to keep on improving our customer service, plant quality and ranges, average transaction values, clarity of merchandising, inspiring displays, uncluttered paths, and overall housekeeping / plant maintenance across the whole department. We are passionate about these retail standards and will continue to improve them with your help for the ongoing strengthening of 'The Pugh's brand'.

We run a commercial business, in a very competitive market, so all team members are required, and encouraged, to assist us achieve our financial targets in order that we can continue to develop our business plans.

To develop our business we need to develop our people - we encourage you to maximise your potential, and we value your input into our plans. We see staff training and development as essential for all of us.

Because of the seasonal fluctuations of our business we expect all team members to be flexible in their approach and happy to help other departments as required and agreed between relevant managers.

Job Type: Full-time

Pay: Up to 12.21 per hour

Benefits:

Company events Company pension Employee discount Health & wellbeing programme
Work Location: In person