Job Description

The Game of Thrones Studio Tour is a 'world-class' visitor attraction that immerses guests in the fantasy and intrigue surrounding the blockbuster TV series. Through an unparalleled presentation of original sets, costumes and artefacts, together with insights into the skills applied in creating Game of Thrones, the Game of Thrones Studio Tour delivers an exceptional visitor experience and offers an in-depth understanding of the quality of production that produced one of the most watched TV series of all time.

Linen Mill Studios is seeking to recruit a professional, self-motivated and dynamic individual to join our Retail Team to support the team in providing world class customer service at the world's only official Game of thrones Studio Tour.

This is a unique experience and environment where you will delve into the seven kingdoms and beyond, a place where you can be your unique self. We are looking for motivated individuals with a 'can do' attitude and excellent customer service skills, who are reliable and flexible to work across Monday to Sunday.

This post represents an outstanding opportunity to join a committed and enthusiastic team.

Job Role:

Retail Assistant

Location: Linen Mill Studios, Banbridge, Northern Ireland

Responsible to: Retail Team Leaders

Contract: Full time permanent

Working Pattern: 37.5 hours per week working 5 days across Mon-Sun on a variable rota.

Salary: 12.58 per hour

You will be interacting with guests as they emerge from the Tour into the retail studio shop, providing excellent product guidance and knowledge. You will be processing till transactions, replenishing the shop floor and assisting with stock deliveries. You will be responsible for keeping the magic alive as the guests end the Tour and will ultimately be their lasting impression as they exit the shop!

KEY DUTIES AND RESPONSIBILITIES

Greet and welcome guests as they enter the studio shop. Interact with customers in a pleasant, friendly and helpful manner, assist with guests' enquiries, ensuring their experience of the tour continues throughout the retail shop. Promote products were possible and engage with customers to maximise sales opportunities. Maximise the visual appeal of products on the shopfloor, by ensuring stock is always replenished on the shopfloor. Contribute to the shop KPI's and support the team's day-to-day targets. Handle all enquiries from both guests and colleagues in a polite and professional manner. Till operation - conducting transactions in line with cash management policies, process both cash and card transactions. Assist with incoming deliveries, and online orders. Wear the GOTST uniform correctly and have a tidy appearance. Have good working relationship with colleagues across all departments. Ensure store cleanliness and safety of guests and team members. Being aware of and following company policies and procedures. Comply with Health & Safety legislation.

PERSONAL RESPONSIBILITIES

Be familiar with the Game of Thrones story, Family Houses and characters, the features of the tour and the merchandise and catering options available. Work flexibly as part of a team and support colleagues across all departments. Protect and enhance the reputation of the Game of Thrones Studio Tour. Depending on business need, you may be assigned to assist within the Visitor Services and Visitor Experience Teams as required and be willing to carry out other related duties that may reasonably be expected from time to time. Game of Thrones Studio Tour operates 7 days a week, 361 days per year. Your shift allocation will be based on this. Weekends, bank and public holidays are inclusive.

ESSENTIAL SKILLS AND EXPERIENCE

Retail and excellent customer service experience. Fluent in English Reliable and flexible Excellent teamwork

DESIRABLE SKILLS AND EXPERIENCE

Recent experience in a busy customer service environment. Experience working with a bespoke product in a unique retail setting. Knowledge of and interest in the Game of Thrones story

PERKS OF THE ROLE

An excellent opportunity to join the Game of Thrones Studio Tour - a worldwide tourist attraction Competitive Salary 34 days annual leave Free car parking GOTST retail discount Pension contributions 12 Complimentary friends & family GoTST tickets annually (after 3 months service)

HEALTH & SAFETY

In accordance with the company's Health & Safety policy, all employees have the following duties under Article 8 of the Health and Safety at Work (Northern Ireland)1978:

Be personally responsible to take due care of the health and safety of themselves and to ensure that they do not endanger other people by their acts or omissions. Must fully co-operate with the organisation and undertake any training required in order that it can comply with the legal requirements placed upon it and in the implementation of this policy.

GDPR

In accordance with the requirements of the EU General Data Protection Regulations (GDPR), the Date Protection Act 2018, the appointed person:

Must be compliant with all company policies and procedures in relation to the secure collection, processing and storage of personal data.

VALUES

Here at the Game of Thrones Studio Tour, we promote an environment that is centred on a number of core values that are essential to creating a culture of respect, well-being and excellence. We call this our OATH. By this OATH, everyone at the Game of Thrones Studio Tour shows their unity and commitment to the same standards and goals: Openness, Achievement, Trust and Honour.

OPEN

We vow to be open, friendly and transparent in our engagement with each other, our guests and all involved in creating The Game of Thrones Studio Tour experience. We do this by being approachable and welcoming the world with a smile and open arms. We will be open about our feelings and beliefs and respect those of others. We will be open-hearted to those who need our help and support. Above all, we will convey this openness with an enthusiastic and engaging attitude.

ACHIEVE

We vow to achieve excellence by being the very best we can be within our roles and treating every guest with respect and dignity. We will do this by striving to achieve 100% customer satisfaction by putting our guests first, all the time, no exceptions. We will take due care and diligence in providing a safe and secure environment for all to enjoy by adhering to health & safety policies and taking appropriate security measures to keep our people, guests and our workplace safe and secure.

TRUST

We trust the Game of Thrones Studio Tour to have our best interests at heart and will prove ourselves worthy of that trust by being honest, loyal and committed to the brand and the whole Studio Tour team. We do this by fostering a community spirit through mutual respect and understanding of our peers and our leaders.

HONOUR

We vow to honour our brand by focusing on maintaining an ethical, social, environmental, cultural and economic business. We do this by being considerate in everything we do. We will honour our planet by continually seeking more sustainable solutions to our fragile environment. We embrace change and strive to do better. We will honour those with additional needs and seek to ensure their visit is as enjoyable and accessible as possible. We understand what makes us different also enables us to reach greater heights. Finally, we will honour ourselves and our own wellbeing

If you want to apply for this role, please click the 'Apply Now' button to submit your CV.

Closing date for receipt of CVs is

Monday 22nd September at 12pm

Job Types: Full-time, Permanent

Pay: 12.58 per hour

Benefits:

Company pension Employee discount On-site parking
Work Location: In person