Job Description

2025-136
We are proud to be at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this.
Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We are recruiting for a part time Retail Assistant for Beeston Station, you'll work 18.5 hrs per week on a shift pattern which will include weekends.
Our Retail Assistants provide comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to our customers.
You will be responsible for the care of all station equipment and ensure compliance with health and safety is maintained at all times as well as high level of customer service.
The Retail Assistant will also:

• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Provide a high quality ticket retailing and customer care service
• Make reservations for customers and assist them with their travel arrangements
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Ensure that cash is remitted promptly and according to EMT's procedures
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
• Announce train arrivals and departures as required
• Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
• Assist with disabled passengers as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions

As a Retail Assistant, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.
To apply please complete the online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.
As well as a competitive salary, we'll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• ...and many more!

Previous experience within a customer facing role would be advantageous but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.
To apply please complete the online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Skills Required