Job Description

Job Summary

We are seeking a motivated and enthusiastic Retail Sales Associate to join our dynamic team at Urban Outfitters Cardiff. The ideal candidate will have a passion for customer service and a desire to help customers find the perfect products. As a Retail Sales Associate, you will play a crucial role in creating a welcoming shopping environment, assisting customers with their needs, and driving sales through effective communication and upselling techniques.

You must be 18+

Due to the nature of this role being freelance we can't accept student visas

You must have a valid national ID (passport)

Duties

Greet customers warmly and provide assistance in locating products. Engage with customers to understand their needs and recommend suitable items. Demonstrate product features and benefits to enhance customer experience. Effectively upsell products to increase sales and meet store targets. Maintain an organised and visually appealing sales floor, ensuring products are well-stocked. Handle transactions accurately using basic maths skills for cash handling. Address customer inquiries and resolve any issues promptly. Uphold high standards of phone etiquette when interacting with customers via phone. Collaborate with team members to achieve store goals and maintain a positive work environment.

Skills

Strong communication skills in English; proficiency in Spanish or other languages is advantageous (bilingual or multilingual). Ability to upsell products effectively while maintaining customer satisfaction. Excellent organisational skills to manage inventory and maintain store presentation. Basic maths skills for handling transactions accurately. A friendly demeanour with the ability to connect with diverse customers. Experience in retail or sales is desirable but not essential; a willingness to learn is key.
Join our team as a Retail Sales Associate where your contributions will be valued, and your career can flourish in a supportive environment!

Job Types: Part-time, Freelance, Zero hours contract

Pay: 13.47 per hour

Benefits:

Flexitime
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person