Job Description

Salary:

23,875

Hours:

37.5 per week (Monday to Sunday)

Location:

Wakefield

Responsible to:

Shop Manager

Responsible for:

Volunteers

Benefits:

Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, , free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee, pro rata for part time), free tea / coffee, day off for your birthday!, sight tests and flu jabs and excellent learning and development opportunities.

OVERVIEW OF ROLE

Were recruiting a Retail Assistant (maternity cover) for our successful Wakefield shop! Join a great team in a highly successful store, selling quality clothing and accessories, homeware, books and CDs/DVDs all donated by our supporters.


Our shops arent just a place for people to donate or bargain hunt, but also to build careers, volunteer and support our cause. And every penny of profit made by our shops helps us be here for children and families who desperately need our support.


As retail shop assistant, youll support the manager and assistant manager, helping customers, sorting stock and making the store look the best it can be. You dont need to have worked in a shop before, but youll need to be up for talking to and helping customers, face to face and over the phone.


A great starting point for a career in charity retail, if youre excited about making a difference to local children and families, we want to hear from you!


For an informal chat about the role, please contact Kay Dent, Area Manager on 07741 194050

JOB DESCRIPTION

Main Duties and Key Responsibilities

Help achieve sales and KPI targets Sort, steam and price donated stock Help to maintain high standards of merchandising Deliver excellent customer service Work on the till Ensure the shop is kept clean and tidy Assist with booking in deliveries and collections Assist shop with promoting and processing gift aid Be a key holder, opening and closing when required Assist in motivating volunteer team Complete mandatory training when requested Any other adhoc duties

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.


For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (Click here). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not. Person specification

Skills and experience

Confident and professional; Accomplished administrator; with excellent IT skills; Ability to build relationships; often via telephone / email; Track record of excellent customer service; Excellent written and verbal communication skills; Excellent attention to detail; A sense of urgency and focus in achieving goals and targets; Innovative and creative when approaching challenges; The ability to rapidly adapt to changing conditions.

Desirable

Previous retail experience

This role will involve evening and weekend work so flexibility is essential.


This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

We will actively encourage and support under-represented groups to join us as employees We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required. We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Please click here to view our full equality, diversity and inclusion pledge

Thank you Key Fund!

We are incredibly grateful to Key Fund, a social enterprise who provide flexible loans and grants to help enterprises start up, become sustainable, and grow; creating jobs, reinvigorating communities and offering social investment.

The Key Fund has provided Forget Me Not Childrens Hospice with a loan and grant to enable us to grow our trading and commercial activity.