Shedfield Country Stores is a family-run business providing high-quality equine, pet, and animal supplies to the local community. We are seeking a motivated and customer-focused Shop Assistant to join our team. The ideal candidate will bring a passion for animals, strong product knowledge in equine and/or pet care, and the enthusiasm to contribute to the continued growth of our independent store.
Key Responsibilities
Deliver outstanding customer service by offering friendly, knowledgeable advice to customers on equine, pet, and animal products.
Operate the EPOS/till system accurately, process transactions, and handle cash/card payments.
Assist with stock management, including receiving deliveries, restocking shelves, and maintaining a clean, well-organised sales floor.
Work as part of a team to meet sales targets and contribute to the growth of the business.
Provide tailored product recommendations to support customer needs and build lasting relationships.
Assist with merchandising, promotional displays, and seasonal sales activity.
Undertake general housekeeping duties to ensure the store is safe, tidy, and welcoming.
Requirements
Essential:
Knowledge and/or experience in equine or pet care (both preferred).
Proven experience in a customer-facing retail or sales role.
Excellent customer service and communication skills, with the ability to build rapport and trust.
Proficiency in using an EPOS system and general PC skills (emails, stock systems, etc.).
Enthusiastic, positive, and willing to learn.
Ability to work well within a small, supportive team and contribute to a busy, hands-on retail environment.
Flexible and reliable, with a willingness to work weekends and peak periods as required.
What We Offer
A friendly, supportive, family-run business environment.
The chance to develop your skills and knowledge in the equine and pet sector.
Staff discount on products.
The opportunity to be part of a growing independent store with a loyal customer base.
Job Type: Part-time
Pay: Up to 13.50 per hour
Expected hours: 16 - 32 per week
Benefits:
Company events
Company pension
Free parking
On-site parking
Store discount
Experience:
Retail sales: 1 year (required)
Customer Service: 1 year (required)
Work Location: In person