Job Description

Retail Assistant

Hours

: 28 hours over 4 days including Saturdays & Sundays on a rota basis

Start Date

: Immediately 2025

Starting Salary:

18,000

Location:

Humes Outfitters, St Andrews

Humes Outfitters is an established award-winning, family run business in the busy market town of Kelso, Scottish Borders. Priding ourselves on offering premium quality brands along with exceptional customer service.

Here at Humes Outfitters we currently have a fantastic opportunity for an enthusiastic, forward thinking, experienced individual to join our new store located in Alnwick, Northumberland.

Job Purpose

To deliver the highest standards of retail experience to customers in a unique and busy omni-channel retail business, where superior customer service skills, the ability and confidence to navigate computer systems and a drive for the highest shop floor standards is vital.*

*Full training will be provided.

Core Job Duties:

Customer Service

Build relationships with customers

Confidence in advising and styling

Developing knowledge on products and brands to be able to assist with customer queries and offer advice

Responsibility for processing cash and card payments and daily cashing up

Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping

Demonstrate flexibility when required within the role and provide holiday and/or sickness cover

Merchandising

Involvement in merchandising areas within the store to showcase new and existing lines. Using reports to improve sell through.

Involvement in planning window displays to maximise exposure/marketing campaigns. Plan for specific upcoming events and new collections launching.

Stock management

Conduct stocktakes

House husbandry maintained to make sure stock is stored in correct conditions

Day to Day Responsibilities

Working with a stock management system is a core part of the role to control stock throughout the business from merchandising to online order fulfilment

Processing cash and card payments and daily cashing up

Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping tasks

Demonstrate flexibility when required within the role and provide holiday and/or sickness cover

Work together with a small team

Skills and Interests

Ability to pick up systems quickly and efficiently.

Confidence in navigating computer systems including excel, word and supplier B2B sites

Previous retail, customer service and sales experience (preferable)

Exceptional communication and 'people' skills

Desire to provide excellent customer service and a great personal shopping experience with a polite and helpful manner

Motivated with excellent attention to detail

Benefits:

Staff discount scheme

Pension

Working for a busy, family owned and independently run, award winning company with a strong commitment to the local area

To apply for this position, please forward your CV with covering letter, explaining why you would like to work with us to Rachel Thomson, Managing Director enquiries@ahume.co.uk

Closing date for applications - 27th July 2025

Job Type: Part-time

Pay: From 18,000.00 per year

Benefits:

Company pension Employee discount
Schedule:

Day shift Weekend availability
Work Location: In person

Application deadline: 27/07/2025
Reference ID: Retail Assistant