Job Description

An opportunity has arisen in our Harlow Carr branch and we are looking for a Retail Assistant to join us as part of our team in the Tea House on a fixed term basis until 23rd December 2025. Based in the Tea House in the gardens at Harlow Carr, you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer. This is a Part Time role working a minimum of 12 hours over 2 days. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.

About you

You will have a keen interest in customer service and the ability to work at pace. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers. Previous experience working in a customer facing environment and knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.

What we offer you

As a minimum, all our employees receive free meals, drinks and snacks while at work, a quarterly discretionary profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.


We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.


Click here to learn more about life at Bettys & Taylors Group.


The closing date for this vacancy is 22nd October 2025