Job Description

Retail & Trade Counter Assistant - Flexible Hours Available

Looking for a practical, people-facing role with a supportive team and flexible hours?

Whether you've worked in retail, trade, customer service, or are seeking a new challenge, this could be the perfect opportunity. This organisation is hiring a Retail & Trade Counter Assistant to join their friendly, hands-on team at a growing manufacturing and retail business.

With options for part-time, job share, or full-time hours, this role is ideal for someone who enjoys a dynamic environment--serving customers, helping them find what they need, and supporting daily operations. Plus no weekend work required!

About the Company

They are a leading UK manufacturer specialising in bespoke timber products for both residential and trade markets. With recent expansion into new product lines, they're growing fast and looking to welcome more great people to the team. They value flexibility, work-life balance, and a positive working environment.

What You'll Be Doing

Serving trade and retail customers at the counter with a helpful, professional attitude

Offering advice and product knowledge (full training provided)Processing transactions, including card payments and account sales

Preparing and managing customer orders for collection or delivery

Handling customer enquiries and following up promptly

Keeping the trade counter and showroom organised

Supporting stock management, pricing and displays

Assisting with online order processing when needed

Providing cover for the Order Processing Team during breaks and holidays

What You'll Bring

They welcome candidates from all backgrounds, but especially encourage applications from those with:

Experience in a retail, trade counter, or customer service environment

Confidence using IT systems (they use cloud-based tools and CRM software - training provided)

Excellent attention to detail and the ability to manage multiple tasks

Strong written and verbal communication skills

A friendly, approachable manner and eagerness to learn

Bonus skills (not required):

Knowledge of staircases, joinery, or construction

Experience with stock management or order processing

Familiarity with CRM systems or data entry tools

What They Offer

Flexible working options - part-time, job share, or full-timeUp to 31,240.90 per year (full-time equivalent)

28 days' holiday (including bank holidays), increasing to 30 after 2 years

Company pension with employer contributions

Life assurance

Health Cash Plan from day one

Staff discount card across major retailers

1 paid day of volunteer leave each year

Employee Assistance Programme for wellbeing support

Friendly and inclusive team culture

Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00-31,240.00 per year

Expected hours: 16 - 40 per week

Schedule:

No weekends
Work Location: In person