Job Description

Salary

12.63 per hour

Contractual hours

30

Basis

Part time

Package

o A rewarding career
o A competitive salary
o Excellent training, development, and career progression
o 37 days annual leave (pro-rata)
o Staff travel pass for yourself, spouse/partner, and dependents
o An industry leading pension

Date posted

29/07/2025

Job reference

REC000100861

There are multiple permanent positions available, varying from 20 hours per week to 30 hours per week

Successful candidates would be based at our Troon port but may occasionally have to work in Ardrossan

Role Overview

Applications are invited for the position of Retail Assistant based at the Troon Ferry Terminal. On occasion there may be a requirement to work in the Ardrossan Ferry Terminal.

Principal Accountabilities

Reporting to the Port Manager, you will need a flexible approach to your day to day responsibilities.

Your Duties Will Include:

Attend to customer needs and be responsive to their requests Provide a catering and retail service to a standard that enables the company to achieve its customer and business objectives Adhere to the retail operations procedures, maintaining stocking policies and merchandise layout plans Adhere to the company's cash control, stock control and security procedures Understand and adhere to Food Hygiene practises and procedures, cleaning and maintaining the area involved to a high standard Any other duties required by the Port Manager

Qualifications, Skills and Experience

Essential Criteria

Good understanding of the CalMac services You must be computer literate, with excellent verbal and written communication skills You must be customer focused, have a clear understanding of the customer interface and have a proactive approach to customer care You must be able to react to alterations to planned vessel operations, therefore you must be proactive and willing to take appropriate action to provide the required customer service ashore The successful candidate must be able to commute to Troon Ferry Terminal on a daily basis You are expected to have a flexible approach to working, as shift and weekend work will be involved Ability to work with initiative as a self-starter, without supervision Willingness to be a team player in a dynamic, proactive and fast-paced environment

Desirable Criteria

Previous customer service experience, including catering, would be advantageous * Able to liaise with other retail staff to ensure that there is a high level of proactive communication and coordination of activity