Job Description

Job Overview

We are looking for a reliable, enthusiastic, and customer-focused

General Shop Assistant

to join our team at a busy high street convenience store. The store offers a wide range of

ambient, fresh, and frozen food items

, and the successful candidate will play a key role in ensuring an excellent shopping experience for our customers.

Key Responsibilities

Operations

Carry out operational requirements, including: Replenishment of ambient, frozen and fresh goods Preparation and cooking of hot food Tilling and cash processes Receiving goods-in Date checks, reductions and waste management Stock management Cleaning

Customer Service

Greet customers in a friendly and professional manner. Provide assistance with product queries and locate items when necessary. Operate the checkout, handle transactions, and process refunds accurately and efficiently. Ensure excellent customer service standards are maintained at all times.

Stock Management

Replenish shelves and displays with ambient, fresh, and frozen products. Ensure products are rotated appropriately. Check and report on expiry dates and product quality. Assist with deliveries: unpacking, checking, and storing goods.

Store Standards & Cleanliness

Keep the store clean and tidy, including shelves, fridges, freezers, and checkout areas. Follow food safety, hygiene, and health & safety procedures. Support regular deep cleaning routines and temperature checks for chilled and frozen items.

Team Collaboration

Work collaboratively with team members and management to meet store goals. Support with opening and closing duties as required. Attend team meetings and training sessions as scheduled.

Key Attributes:

A drive and passion to deliver Ability to multitask and work in a fast-paced environment Proactive and hands-on approach High attention to detail Strong problem-solving and decision-making abilities Customer-focused mindset Team-oriented with strong people development skills

What We Offer

Opportunity to lead a critical area of the business and drive meaningful improvement. A collaborative and supportive working environment. Career development and progression within a growing organisation.

Benefits

30 days holiday per year Your birthday off every year Referral programme Discretionary annual bonus for all Company pension Employee discount High street discount scheme Holiday

Buy Back

- purchase additional holiday days Quarterly colleague social events Staff canteen Structured training plans
MUST be available for a group Assessment on Wednesday 29th confirmation to be sent via email Watford.recruitment@wingyip.com

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 20 - 24 per week

Work Location: In person