Job Description

Support our students at every stage of their journey.
Doing things differently.
Serving up a career in catering...
Retail Operations Manager
Grade I (48,117 - 57,418 p.a. pro rata)
37 hours per week; working hours between 07:30 and 18:00
This post is primarily based at our city campus but covers all campuses
About the Role

• This role reports to the Head of Retail Operations Manager and is responsible for the service at all 4 campuses, currently comprising 15 outlets, which are operated by a team of 45. We operate over 7 days a week so a flexible approach to working hours, and location, is essential. The role offers some flexibility in working but is primarily based on site, particularly during the term time periods.
• Ideally, you'll have worked in a multi-site, fast paced retail catering operation, we offer a range of modern food and beverage concepts, including barista style cafes, 'Deli' bars, 'Grab and Go' pods alongside a variety of outlets serving freshly prepared hot dishes.
• You will develop this offer in line with market trends and be proactive in promoting retail services and develop strategic initiatives to deliver a high quality and high value service.
• You will be a friendly, organised and approachable person who strives to deliver and promote fantastic customer service and operational excellence.
• Key duties include the leadership and management of our team, ensuring effective recruitment and performance management to maintain service standards.
• Budget management skills in order to maximise sales opportunities, whilst ensuring efficiency of resources and processes in all aspects of service delivery, are required.
• You will need to expedite a range of administration duties to ensure compliance of both university policy and all legal requirements regard food safety legislation.

For more details, please take a look at the role profile.
We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Interview Date: w/c 16th February 2026
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.
Our Campus Operations team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.
For any informal queries about the role or the retail services team, please contact Paul Hobbs (Head of Retail Operations) at paul.hobbs@ntu.ac.uk
Join Us

• Full training, induction and uniform is provided.
• 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more...Find out more about the

Come and be part of our success. Apply today.
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Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Whilst this role is currently eligible for sponsorship under the Skilled Worker Route, we recommend that you assess your eligibility before applying for this position, or for more information visit the support page.
This role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Skills Required