Job Description

TYPE:

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Full Time - Permanent

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SALARY:

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29,000

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LOCATION:

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Bedford

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MAIN DUTIES & RESPONSIBILITIES:

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Retail Management

Oversee day to day running of the Preloved retail offering, driving sales, profitability, stock management, merchandising and customer service. Oversee the Van Team and delivery schedule for all Van Drivers and Volunteers.

Community & Welfare provision

To administer local welfare referrals, liaise with councils/agencies, and ensure provision of furniture to households in crisis. Monitoring the impact and reporting outcomes. Coordinate with local housing associations, social services and crisis support teams to expand welfare referral pathways. Promote dignity and choice in welfare provision by offering quality, safe and appropriate items. Represent the organisation at community forums, networks and welfare partnership meetings. Maintain a database of welfare recipients, ensuring confidentiality and GDPR compliance.

People Management

Directly line managing retail staff. Managing performance, training requirements, development and rotas. Taking the lead in recruiting additional volunteers for both Preloved and the Community Food Larder (working with the Team Leader for Food). Managing the volunteers at Preloved once recruited.

Compliance & Safety

Ensuring all Health & Safety, safeguarding, GDPR and trading standards compliance, including furniture safety checks and PAT testing. With additional responsibility of overseeing health & safety compliance across all IMPAKT retail offerings including Preloved, Interiors, Singer Way and Cinch storage units. Act as Fire Marshall and First Aid Lead.

Compliance and Documentation

Ensure all cash handling, tills and banking procedures are followed correctly for all IMPAKT retail offerings including filing of receipts, invoices and expense records for finance to reconcile. Supporting the Maintenance manager with fleet management, overseeing vehicle check compliance and being the first port of call in reporting issues. Monitoring Fuel card usage and retaining purchase receipts. Taking the lead in implementing Shopify at Preloved and working with the Finance team to ensure the monthly reports reflect the activity at the store.

Strategic Contribution

Analyse sales trends and produce performance reports to assist the Operations Manager Maximise sales and implement Gift Aid to provide a reliable revenue stream that funds the organisations core services.

Identify new ways to increase income streams (e.g. online selling, events, local campaigns)

SKILLS & EXPERIENCE REQUIRED:

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Essential:

Desirable:

Experience of:

Retail Management (ideally furniture or charity retail)

Y

Staff and Volunteer supervision experience

Y

Financial & Commercial Acumen: ability to set and deliver against income/expenditure targets

Y

Welfare provision, social care or housing support

Y

Conflict resolution and managing challenging environments

Y

Skills and Abilities:

Strong organisational and communication skills

Y

Community focused skills

Y

Strong decision-making skills and experience - confidently solving problems under pressure

Y

Resilience - staying positive despite challenges like limited resource

Y

Qualities and General:

Commitment to community support and welfare principles.

Y

Integrity - ensuring compliance with charity retail regulations and ethical practices

Y

Ability to multitask, balancing sales, donations, compliance and people management

Y

BENEFITS:

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25 Days and bank holidays plus bank holiday

Company pension

Life assurance

Cycle to work

Employee discount

Wellness programme

Training and development

Referral scheme

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SCHEDULE:

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37.5 hours a week Monday to Friday 9:00-5:00 - willing to be flexible on occasions

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APPLICATION DEADLINE:

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HOW IT WORKS

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