Job Description

We are seeking a Legal Associate to join our International Consumer Legal Team, with a focus on UK retail consumer banking products. This role involves providing legal support for Chase UK, specifically in the area of retail consumer banking. The ideal candidate should ideally have experience with UK payment-related regulations and an understanding of retail consumer conduct rules, including the FCA Consumer Duty and DISP Handbook rules. Strong analytical and communication skills are essential, as your contributions will play a vital role in supporting our company, clients, and business partners.


As a Retail Consumer Banking - Legal - Associate e within the International Consumer Legal Team, you will assist in providing legal advice on UK retail consumer banking products and services, and support various business initiatives. Your responsibilities will include interpreting existing laws, rules, and regulations, advising on regulatory changes, and offering guidance related to retail consumer banking laws. Additionally, you will collaborate with business stakeholders and functional partners, while assisting in managing relationships with external counsel.

Job responsibilities

Assisting with new product developments and providing legal advice with respect to retail consumer banking products. Providing legal advice on day to day matters relating to payment accounts, savings accounts and customer complaints. Helping draft customer facing documentation, including general T&Cs and marketing materials. Contributing to the oversight of the contents and execution of documents, including communications with respect to complaints, disputes, litigation, etc. Liaising with outside counsel. Interpreting existing laws, rules and regulations, and advising on changes thereto as well as advising on contemplated and proposed laws, rules and regulations.

Required qualifications, capabilities, and skills

Solicitor of England & Wales or a Paralegal, with experience covering UK retail consumer banking products, such as current accounts and savings accounts. Strong knowledge of the Payment Services Regulations 2017, the FCA Consumer Duty and the FCA handbook including BCOBS, DISP, SYSC and PRIN. Experience of providing legal advice with respect to UK retail consumer matters, including with respect to complaints, FOS investigations, litigation matters, POAs and bereavement cases. Experience of regulatory change management programs. Excellent organizational skills and a team player who can collaborate with the Business and functional stakeholders. Ability to interact effectively and professionally at all levels.

Preferred qualifications, capabilities, and skills

* Familiarity with other retail consumer laws and regulations, including GDPR and Anti-Money Laundering Regulations.