Job Description

Company Description

Salary

: 12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Hours

: 16 hours across 3-4 days per week, including weekends on a rotation basis

Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.

The Trowbridge Three Store is a modern and inviting retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the heart of Trowbridge's town center, close to shopping, dining, and local amenities. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.



As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

Customer Engagement

: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.

Service Excellence

: Create exceptional experiences through tailoring and promoting our innovative products and services.

Performance Enhancement

: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.

Solution Efficiency

: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

Customer Focused

: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.

Team Collaboration

: The ability to work well within a team, contributing to a positive and high-performing environment.

Problem Solving:

Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards
Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 16 per week

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension Store discount
Schedule:

Weekend availability
Work Location: In person