Job Description

We're Recruiting!

Customer Assistant @ The Smiddy

Do you love customer service, and have a passion for food? Can you support your team in a fast paced, customer focused environment? If so, we want to hear from you!

Blair Drummond Smiddy is a family run farm shop based in Blair Drummond, near Stirling. The business opened in October 2016. Our award-winning retail format revolves around fresh, local food offered from our in-house butcher, deli and grocery. The food offering is complemented by our fabulous gift shop. We are currently continuing to grow, and we are looking for experienced, customer focused staff who can deliver a first class customer experience to join our growing shop team.

It is our mission to be the destination of choice for fresh and local food for our community, and for visitors from further afield. We constantly seek to supply better products, in order to improve our customers' experience. Food miles, simplified food chains and sustainability are high on our agenda. We have a strong set of values, and a customer centric approach to guide our commitment to continuous improvement.

The Role:

We have an exciting opportunity for new colleague to join our expanding business, working in our shop department. As part of the team, the customer assistant will support all elements of the Smiddy food and gift shop. Key skills would include customer focus, restocking and presenting items, and food safety & compliance. Using your initiative, and working hard are key! You will ensure the shop is beautifully presented, safe and legal.

The Candidate:

We are looking for an ambitious, positive, self-starters who work well as part of a team:

Work with pace and display excellent judgement in customer situations A positive, proactive, welcoming attitude is essential Will look to maximise the profit and sales generated by ensuring that every opportunity is taken to increase sales and average customer spend Proactively selling to customers in a natural and friendly manner Previous food retail experience is desirable Complete day to day retail operations with confidence Confident to work on own and as part of a team Happy to provide two way feedback between your role and shop management to create an open and upfront environment To assist in other areas of the Smiddy Due to the nature of our business, the ability to work flexible shifts and weekends is essential.
Application Process:

To apply for the role, please send us your CV and cover letter through indeed. We will be reviewing candidates on a rolling basis and we will contact shortlisted candidates directly. We apologise in advance, but owing to the number of enquiries that we receive, we are unable to respond to each individually.

Job Types: Part-time, Permanent

Pay: 12.40 per hour

Expected hours: No less than 15 per week

Benefits:

Casual dress Company pension Discounted or free food Employee discount On-site parking Sick pay
Experience:

customer service: 1 year (required) Retail sales: 1 year (preferred)
Work Location: In person

Expected start date: 15/12/2025